Administrative medical assisting : foundations and practices / Christine Malone, MBA, MHA, CMPE, CPHRM, FACHE ; contributors, Lorraine M. Papazian-Boyce, MS, CPC, AHIMA-Approved ICD-10-CM/PCS Trainer, President, PB Resources, Kristiana D. Routh, RMA.

Includes bibliographical references and index.

Contents
SECTION I: INTRODUCTION TO THE ADMINISTRATIVE MEDICAL ASSISTING PROFESSION Chapter 1: The History of Medicine and Health Care
Chapter 2: Medical Assisting Today
Chapter 3: The Medical Assisting Career: Roles and Responsibilities
Chapter 4: Medical Law and Ethics
Chapter 5: Interpersonal Communication Skills
Chapter 6: Written Communication
SECTION II: ADMINISTRATIVE RESPONSIBILITIES OF THE MEDICAL ASSISTANT
Chapter 7: Telephone Procedures
Chapter 8: Front Desk Reception
Chapter 9: Patient Scheduling
Chapter 10: Medical Records Management
Chapter 11: Electronic Medical Records
Chapter 12: Computers in the Medical Office
Chapter 13: Equipment, Maintenance, and Supply Inventory
Chapter 14: Office Policies and Procedures
SECTION III: RESPONDING TO EMERGENCIES IN THE MEDICAL OFFICE
Chapter 15: Handling Medical Office Emergencies
SECTION IV: PRACTICE FINANCES AND MANAGEMENT OF THE MEDICAL OFFICE
Chapter 16: Insurance Billing and Authorizations
Chapter 17: ICD-9-CM Coding
Chapter 18: Procedural Coding
Chapter 19: Billing, Collections, and Credit
Chapter 20: Payroll, Accounts Payable, and Banking Procedures
Chapter 21: Managing the Medical Office
SECTION V: CAREER STRATEGIES
Chapter 22: Competing in the Job Market