Administrative medical assisting : foundations and practices / Christine Malone, MBA, MHA, CMPE, CPHRM, FACHE ; contributors, Lorraine M. Papazian-Boyce, MS, CPC, AHIMA-Approved ICD-10-CM/PCS Trainer, President, PB Resources, Kristiana D. Routh, RMA.
Publisher: Upper Saddle River, NJ. : Pearson, c2010Description: xxi, 537 p. : col. ill. ; 29 cmContent type:- text
- unmediated
- volume
- 9780131999329 (hbk.)
- 013199932X (hbk.)
- W 21.5 M257a 2010
Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Book Open Access | Health Sciences Library | W 21.5 M257a 2010 (Browse shelf(Opens below)) | 1 | Available | MBAL22050399 |
Includes bibliographical references and index.
Contents
SECTION I: INTRODUCTION TO THE ADMINISTRATIVE MEDICAL ASSISTING PROFESSION Chapter 1: The History of Medicine and Health Care
Chapter 2: Medical Assisting Today
Chapter 3: The Medical Assisting Career: Roles and Responsibilities
Chapter 4: Medical Law and Ethics
Chapter 5: Interpersonal Communication Skills
Chapter 6: Written Communication
SECTION II: ADMINISTRATIVE RESPONSIBILITIES OF THE MEDICAL ASSISTANT
Chapter 7: Telephone Procedures
Chapter 8: Front Desk Reception
Chapter 9: Patient Scheduling
Chapter 10: Medical Records Management
Chapter 11: Electronic Medical Records
Chapter 12: Computers in the Medical Office
Chapter 13: Equipment, Maintenance, and Supply Inventory
Chapter 14: Office Policies and Procedures
SECTION III: RESPONDING TO EMERGENCIES IN THE MEDICAL OFFICE
Chapter 15: Handling Medical Office Emergencies
SECTION IV: PRACTICE FINANCES AND MANAGEMENT OF THE MEDICAL OFFICE
Chapter 16: Insurance Billing and Authorizations
Chapter 17: ICD-9-CM Coding
Chapter 18: Procedural Coding
Chapter 19: Billing, Collections, and Credit
Chapter 20: Payroll, Accounts Payable, and Banking Procedures
Chapter 21: Managing the Medical Office
SECTION V: CAREER STRATEGIES
Chapter 22: Competing in the Job Market
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