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Business improvement made simple / Peter A. Jones & Tim Williams.

By: Contributor(s): Publication details: Oxford : Aegis marketing ltd., 1995. Description: xxviii, (various paging) : col. ill. ; 23 cmISBN:
  • 0952643006
Subject(s): DDC classification:
  • 23 658.8 JON
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book Open Access Book Open Access Engineering Library 658.8 JON 1 (Browse shelf(Opens below)) 1 Available BUML23112284

Contents;

Introduction
Chapter 1: Effective leadership
Chapter 2: Bringing policy and strategy to life
Chapter 3: People management
Chapter 4: Resources and their successful application
Chapter 5: Processes and how to improve them
Chapter 6: Customer satisfaction
Chapter 7: People satisfaction
Chapter 8: Impact on society
Chapter 9: Business results
Chapter 10: Putting it all together

Includes index

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