Business improvement made simple / Peter A. Jones & Tim Williams.
Publication details: Oxford : Aegis marketing ltd., 1995. Description: xxviii, (various paging) : col. ill. ; 23 cmISBN:- 0952643006
- 23 658.8 JON
Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Book Open Access | Engineering Library | 658.8 JON 1 (Browse shelf(Opens below)) | 1 | Available | BUML23112284 |
Contents;
Introduction
Chapter 1: Effective leadership
Chapter 2: Bringing policy and strategy to life
Chapter 3: People management
Chapter 4: Resources and their successful application
Chapter 5: Processes and how to improve them
Chapter 6: Customer satisfaction
Chapter 7: People satisfaction
Chapter 8: Impact on society
Chapter 9: Business results
Chapter 10: Putting it all together
Includes index
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