Learning to manage conflict : getting people to work together productively / Dean Tjosvold.
Publication details: New York : Lexington Books ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, c1993.Description: xiv, 176 p. : ill. ; 25 cmISBN:- 0029324912 :
- 9780029324912
- 650.13 20 TJO
Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Book Open Access | Engineering Library | 650.13 TJO 1 (Browse shelf(Opens below)) | 1 | Available | 0025764 |
Contents
Part 1. Facing the Challenge.
1. Moving Toward Cooperative Conflict.
2. Learning from Conflict.
3. Using Conflict to Learn to Manage Conflict
Part 2. Laying the Foundations for Learning.
4. Cooperative Conflict Theory.
5. Learning Together.
6. Broadening the Learning Network
Part 3. Extending Conflict Competence.
7. Making Decisions to Solve Problems.
8. Negotiating, Mediating, and Arbitrating.
9. Managing Anger at Home and Work
Part 4. Reaching Out.
10. Changing an Organization.
11. Teams to Support Learning.
12. Coming Together.
Includes bibliographical references (p. [165]-171) and index(p. 175 - 176)
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