Interplay : the process of interpersonal communication / Ronald B. Adler, Lawrence B. Rosenfeld, Russell F. Proctor II.

Contents;

Part One: Foundations of interpersonal communication
Chapter one: Interpersonal process
Why we communicate
The communication process
Interpersonal communication defined
Communication competence

Chapter two: Communication and the self
Communication and the self-concept
Presenting the self: Communication as identity management

Chapter three: Perceiving others
The perception process
Influences on perception
Common tendencies in perception
Perceiving others more accurately

Part Two: Creating and responding to messages
Chapter four: Language
The nature of language
The impact of language
Use (and abuses) of language
Male and female language use

Chapter five: Nonverbal communication
Nonverbal communication defined
Characteristics of nonverbal communication
Functions of nonverbal communication
Types of nonverbal communication

Chapter six: Listening
The importance of listening
Reasons for listening
The challenge of listening
Components of listening
Types of listening responses

Chapter seven: Emotions
What are emotions?
Types of emotions
Influences on emotional expression
Guidelines for expressing emotions
Managing difficult emotions

Part Three: Dimensions of interpersonal relationships
Chapter eight: Dynamics of interpersonal relationships
Why we form relationships
Communication and relational dynamics
Communicating about relationships
Compliance gaining in interpersonal relationships

Chapter nine: Intimacy and distance in relationships
Intimacy and distance: Striking a balance
Influences on intimacy and distance
Self-disclosure in relationships
Alternative to self-disclosure
Guidelines for self-disclosure

Chapter ten: Communication climate
What is communication climate?
How communication climates develop
Creating positive climates Transforming negative climates

Chapter eleven: Managing conflict
What is conflict?
Functional and dysfunctional conflicts
Individual conflict styles
Conflict in relational systems
Variables in conflict styles
Methods of conflict resolution



Part Four: Contexts of interpersonal communication
Chapter twelve: Culture and communication
Fundamental concepts
Cultural values and norms
Codes and culture
Developing intercultural communication competence

Chapter thirteen: Communicating with family and at work
Communication in families
Relationships at work

Includes bibliographical references (p. 384-417) and indexes.