Matching supply with demand : an introduction to operations management / Gerard Cachon, Christian Terwiesch.

Chapter 1 Introduction
learning objectives and framework
Road map of the book

Chapter 2 The Process View of the Organization
Presbyterian hospital Philadelphia
Three measures of process performance
Little's law
e.tc

Chapter 3 Understanding the Supply Process: Evaluation Process Capacity
how to draw a process flow diagram
Bottleneck, process capacity and flow rate
e.tc

Chapter 4 Estimating and Reducing Labour Costs
analysing an assembly operation
time to process a quantity X starting with an empty process
e.tc

Chapter 5 Bathing and Other Flow Interruptions: Set-up Times and the Economic Order Quantity Model
the impact of setups on capacity
interaction between Batching and inventory
e.tc

Chapter 6 Variability and Its Impact on Process Performance: Waiting Time Problems
Motivating example: A somewhat unrealistic call centre
Variability: where it comes from and how it can be measured
e.tc

Chapter 7 The Impact of Variability on Process Performance: Throughput Losses
Motivating examples: why averages do not work
ambulance diversion
e.tc

Chapter 8 Fundamentals of Quality and the Toyota Production System
controlling variation: practical motivation
the two types of motivation
constructing control charts
e.tc

Chapter 9 Betting on Uncertain Demand: The Newsvendor Model
O'Neill Inc
an introduction to the newsvendor model
constructing a demand forecast
e.tc

Chapter 10 Make-To-Order and Quick Response with Reactive Capacity
evaluating and minimizing the newsvendor's demand-supply mismatch cost
when is the mismatch cost high?
e.tc

Chapter 11 Service Levels and Lead Times in Supply Chains: The Order up-to Inventory Model
Medtronic's supply chain
the order up to model design and implementation
the end of period inventory level
e.tc

Chapter 12 Risk Pooling Strategies to Reduce and Hedge Uncertainty
Location pooling
product pooling
lead time pooling: consolidated distribution and delayed differentiation
e.tc

Chapter 13 Revenue Management with Capacity Controls
revenue management and margin arithmetic
protection levels and booking limits
overbooking
e.tc

Chapter 14 Supply Chain Coordination
The null whip effect: causes and consequences
Bullwhip effect: mitigating strategies
e.tc

Includes bibliographical references (p. 420-422) and index.