Corporate information strategy and management : text and cases / Lynda M. Applegate, Robert D. Austin & F. Warren McFarlan.

CONTENTS

INTRODUCTION: CHALLENGES OF MANAGING IN A NETWORKED WORLD

MODULE ONE: BUSINESS IMPACT

CHAPTER 1: IT AND STRATEGY
Understanding the Forces that Shape Strategy
Conducting a Strategy Audit
Assessing IT Impact and Alignment
Opportunities and Risks

CHAPTER 2: IT AND ORGANIZATION
The Need for New Capabilities
Information, Organization, and Control

CHAPTER 3: EXTENDING THE ENTERPRISE
Understanding Business Networks
Designing Hybrid Governance Models
Building Collaborative Community: Lessons from the Field

CHAPTER 4: MAKING THE CASE FOR IT
Building the Business Case for IT
Nicholas Carr Revisited
Case 1-1: Charles Schwab in 2002
Case 1-2: Learning From Leap-Frog
Case 1-3: Wyndham International: Fostering High-Touch with High-Tech
Case 1-4: Global Health Care Exchange
Etc.

MODULE TWO: MANAGING INFLASTRUCTURE AND OPERATIONS

CHAPTER 5: UNDERSTANDING INTERNETWORKING INFLASTRUCTURE
The Drivers of Change: Better Chips, Better Pipes
The Basic Components of Internetworking Infrastructure
The Rise of Internetworking: Business Implications
The Future of Internetworking Infrastructure

CHAPTER 6: ASSURING RELIABLE AND SECURE IT SERVICES
Availability Math
High-Availability Facilities
Securing Infrastructure Against Malicious Threats

CHAPTER 7: MANAGING DIVERSE IT INFRASTRUCTURES
New Service Models
Managing Risk Through Incremental
Outsourcing
Managing Relationships with Service Providers
Managing Legacies
Managing IT Infrastructure Assets
Etc.

MODULE THREE: LEADERSHIP ISSUES

CHAPTER 8: ORGANIZING AND LEADING THE IT FUNCTION
Organizational Issues in the Control of IT Activities
Implications and Conclusions
Drivers Toward User Dominance
Drivers Toward a Centralized IT Structure
Coordination and Location of IT Policy
Etc.

CHAPTER 9: MANAGING IT OUTSOURCING
Why Outsourcing Alliances are So Difficult
Outsourcing in Retrospect
Outsourcing in the Twenty-First Century
What Drives Outsourcing?
When to Outsource
Etc.

CHAPTER 10: A PORTFOLIO APPROACH TO MANAGING IT PROJECTS
Sources of Implementation Risk
Project Categories and Degrees of Risk
Project Management: A Contingency Approach

Annotated bibliography : p. 637-640 . _ Index : p. 641-657