Management by process : a roadmap to sustainable business process management / John Jeston, Johan Neils

By:

Jeston, John

Contributor(s):

Nelis, Johan

Publication details: Amsterdam : Elsevier, c2008Description: xviii, 303 p. : ill. ; 25 cmISBN:

9780750687614

Subject(s):

Management

DDC classification:

22 658 JES

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Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Book Closed Access	Engineering Library	658 JES 1 (Browse shelf(Opens below))	1	Available		0016684
Book Closed Access	Engineering Library	658 JES 2 (Browse shelf(Opens below))	2	Available		0016685

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PART I. OVERVIEW AND CASE STUDIES
Chapter 1. Introduction

Chapter 2. Case studies

PART II. MANAGEMENT BY PROCESS FRAMEWORK
Chapter 3. Introduction

Chapter 4. Process leadership

Chapter 5. Process governance

Chapter 6. Process performance

Chapter 7. Strategic alignment

Chapter 8. People capability

Chapter 9. Project execution

Chapter 10. Future of BPM

Appendices

Includes Index
Includes bibliography

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Management by process : a roadmap to sustainable business process management / John Jeston, Johan Neils

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