Management by process : a roadmap to sustainable business process management / John Jeston, Johan Neils
Publication details: Amsterdam : Elsevier, c2008Description: xviii, 303 p. : ill. ; 25 cmISBN:- 9780750687614
- 22 658 JES
Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Book Closed Access | Engineering Library | 658 JES 1 (Browse shelf(Opens below)) | 1 | Available | 0016684 | |
Book Closed Access | Engineering Library | 658 JES 2 (Browse shelf(Opens below)) | 2 | Available | 0016685 |
PART I. OVERVIEW AND CASE STUDIES
Chapter 1. Introduction
Chapter 2. Case studies
PART II. MANAGEMENT BY PROCESS FRAMEWORK
Chapter 3. Introduction
Chapter 4. Process leadership
Chapter 5. Process governance
Chapter 6. Process performance
Chapter 7. Strategic alignment
Chapter 8. People capability
Chapter 9. Project execution
Chapter 10. Future of BPM
Appendices
Includes Index
Includes bibliography
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