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Management by process : a roadmap to sustainable business process management / John Jeston, Johan Neils

By: Contributor(s): Publication details: Amsterdam : Elsevier, c2008Description: xviii, 303 p. : ill. ; 25 cmISBN:
  • 9780750687614
Subject(s): DDC classification:
  • 22 658 JES
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book Closed Access Book Closed Access Engineering Library 658 JES 1 (Browse shelf(Opens below)) 1 Available 0016684
Book Closed Access Book Closed Access Engineering Library 658 JES 2 (Browse shelf(Opens below)) 2 Available 0016685

PART I. OVERVIEW AND CASE STUDIES
Chapter 1. Introduction

Chapter 2. Case studies

PART II. MANAGEMENT BY PROCESS FRAMEWORK
Chapter 3. Introduction

Chapter 4. Process leadership

Chapter 5. Process governance

Chapter 6. Process performance

Chapter 7. Strategic alignment

Chapter 8. People capability

Chapter 9. Project execution

Chapter 10. Future of BPM

Appendices

Includes Index
Includes bibliography

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