Supervision : concepts and skill building / Samuel C. Certo.
Publication details: Boston : McGraw-Hill/Irwin, c2006.Edition: 5th editionDescription: xxxii, 571 p. : ill. ; 26 cmISBN:- 0072987529 (alk. paper)
- 9780072987522
- 658.302 22 CER
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658.202 HYD 1 Electrical Installation Principles and Practices / | 658.202 KEL 1 Maintenance Strategy / | 658.202 KEL 2 Maintenance Strategy / | 658.3/02 CER 1 Supervision : concepts and skill building / | 658.3/02 CER 10 Supervision : concepts and skill building / | 658.3/02 CER 2 Supervision : concepts and skill building / | 658.3/02 CER 3 Supervision : concepts and skill building / |
Contents;
PART ONE: What is a Supervisor?
1: Modern Supervision: New Era Challenge
PART TWO: Modern Supervision Challenges
2: Ensuring High Quality and Productivity
3: Teamwork: Emphasizing Powerful Meetings
4: Meeting High Ethical Standards
5: Managing Diversity PART THREE: Functions of the Supervisor
6: Reaching Goals and Objectives
7: Organizing and Authority
8: The Supervisor as Leader
9: Problem Solving, Decision Making, and Creativity
PART FOUR: Skills of the Supervisor
10: Communication
11: Motivating Employees
12: Problem Employees: Counseling and Discipline
13: Managing Time and Stress
14: Managing Conflict and Change
Appendix A: Negotiation and Politics
PART FIVE: Supervision and Human Resources
15: Selecting Employees
16: Providing Orientation and Training
17: Appraising Performance
18: Supervision Laws: Health and Safety, Labor Relations, Fair Employment
Includes bibliographical references and index.
0003997 ; 0003998 ; 0004000 ; 0004003 ; 0004002
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