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Practice management for the dental team / Betty Ladley Finkbeiner, Charles Allan Finkbeiner.

By: Contributor(s): Publication details: St. Louis, Mo. : Mosby/Elsevier, c2006.Edition: 6th editionDescription: xxiv, 558 p. : ill. (some col.) ; 28 cmISBN:
  • 9780323033824
  • 0323033822
Subject(s): LOC classification:
  • WU 18 F499p 2006
Contents:
Contents Part. I. Dentistry as a business. 1. The business of dentistry Dentistry as a service profession Leadership in the 21st century Personal characteristics of an effective leader 2. Dental team management Establishing practice goals and objectives Business office etiquette The shifting role of the administrative assistant Staff management Staff communication Advantages of hiring a skilled administrative assistant Time management Designing a procedure manual Hiring practices 3. Patient management Understanding patient needs Barriers to patient communication Improving verbal images The patient Reception room techniques Office policy Marketing 4. Legal and ethical issues in the dental business office Definition of law Crimes and torts Dental practice act Professional standards Code of ethics Ethical and legal considerations for the business office Consent Managed care Risk management programs Abandonment Fraud Records management Defamation of character Negligence Invasion of privacy Good Samaritan Law Americans with Disabilities Act Computer security Twelve steps in making ethical decisions 5. New technology in the business office Information systems Operations of an information system Profitability of the information system Software selection Integrated applications Implementing the change to computerization Summary of new technology in the business office 6. Office design and equipment placement Physical environment Office design and the Americans with Disabilities Act Seasonal affective disorder Design of the reception room Design of the business office Principles of time and motion Body positioning Health and safety issues Selecting office supplies. Part. II. Communication management. 7. Working with dental office documents Health Insurance Portability and Accountability Act Records management Categories of records Types of patient records Charting symbols and abbreviations Records retention Records transfer Records maintenance Occupational safety and health administration records 8. Storage of business records Preparing records for filing Classification of filing systems Electronic files Storage equipment Storage supplies Managing workstation records effectively 9. Written communication Letters Newsletters as marketing devices Selecting stationery supplies Characteristics of an effective letter Parts of a business letter Punctuation styles in business letters Capitalization Telephone numbers Preparing an effective letter Preparing the envelope Electronic mail Other types of written communication Managing office mail 10. Telecommunications Telecommunications in dentistry Developing effective telephone etiquette Part. III. Business office systems 11. Appointment management systems Selection of a traditional appointment book Options for the electronic appointment book Designing the appointment book matrix Important factors in scheduling appointments Dentist's biological clock Entering appointments Daily appointment schedule Appointment call list Scheduling patients in an advanced-function practice 12. Recall systems Keeping patients informed Types of recall systems Establishing a recall system 13. Inventory systems and supply ordering Types of supplies Designing an inventory system Maintaining the inventory system 14. Dental insurance Dental benefits program Preparing dental claim forms Coordination of benefits Reviewing the completed claim form Payment voucher and check Medicaid claim forms Veterans administration claim forms Guidelines for preparation claim forms Insurance fraud 15. Bookkeeping systems-accounts receivable Understanding basic mathematical computations Decimals Types of bookkeeping systems Special problems Statements Establishing financial arrangements Using a credit bureau Collection procedures 16. Other financial systems Determining a budget Bank accounts Electronic banking Establishing a checking account Deposits Reconciling the bank statement Recording business expenses Maintaining payroll records Initial payroll procedures Employee earnings record Accounts payable software 17. Infection control systems Disease transmission Infection control in the dental office Infection control techniques Educating patients about infection control programs Infectious waste disposal in the dental office. Part. IV. The dental assistant in the workplace. 18. Planning and managing your career path Preparing for the job search Self assessment Marketing your skills Job priorities Potential areas of employment Where do you begin to find employment opportunities? Preparing employment data Completing the job application form Preparing for the personal interview Hints for success as part of the dental team Asking for a raise Job termination Attitudes for continued success
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Item type Current library Call number Copy number Status Date due Barcode
Book Open Access Book Open Access Health Sciences Library WU 18 F499p 2006 (Browse shelf(Opens below)) 1 Available MBAL22022032

Includes bibliographical references and index.

Contents

Part. I. Dentistry as a business.
1. The business of dentistry
Dentistry as a service profession
Leadership in the 21st century
Personal characteristics of an effective leader

2. Dental team management
Establishing practice goals and objectives
Business office etiquette
The shifting role of the administrative assistant
Staff management
Staff communication
Advantages of hiring a skilled administrative assistant
Time management
Designing a procedure manual
Hiring practices

3. Patient management
Understanding patient needs
Barriers to patient communication
Improving verbal images
The patient
Reception room techniques
Office policy
Marketing

4. Legal and ethical issues in the dental business office
Definition of law
Crimes and torts
Dental practice act
Professional standards
Code of ethics
Ethical and legal considerations for the business office
Consent
Managed care
Risk management programs
Abandonment
Fraud
Records management
Defamation of character
Negligence
Invasion of privacy
Good Samaritan Law
Americans with Disabilities Act
Computer security
Twelve steps in making ethical decisions

5. New technology in the business office
Information systems
Operations of an information system
Profitability of the information system
Software selection
Integrated applications
Implementing the change to computerization
Summary of new technology in the business office

6. Office design and equipment placement
Physical environment
Office design and the Americans with Disabilities Act
Seasonal affective disorder
Design of the reception room
Design of the business office
Principles of time and motion
Body positioning
Health and safety issues
Selecting office supplies.

Part. II. Communication management.
7. Working with dental office documents
Health Insurance Portability and Accountability Act
Records management
Categories of records
Types of patient records
Charting symbols and abbreviations
Records retention
Records transfer
Records maintenance
Occupational safety and health administration records

8. Storage of business records
Preparing records for filing
Classification of filing systems
Electronic files
Storage equipment
Storage supplies
Managing workstation records effectively

9. Written communication
Letters
Newsletters as marketing devices
Selecting stationery supplies
Characteristics of an effective letter
Parts of a business letter
Punctuation styles in business letters
Capitalization
Telephone numbers
Preparing an effective letter
Preparing the envelope
Electronic mail
Other types of written communication
Managing office mail

10. Telecommunications
Telecommunications in dentistry
Developing effective telephone etiquette

Part. III. Business office systems
11. Appointment management systems
Selection of a traditional appointment book
Options for the electronic appointment book
Designing the appointment book matrix
Important factors in scheduling appointments
Dentist's biological clock
Entering appointments
Daily appointment schedule
Appointment call list
Scheduling patients in an advanced-function practice

12. Recall systems
Keeping patients informed
Types of recall systems
Establishing a recall system

13. Inventory systems and supply ordering
Types of supplies
Designing an inventory system
Maintaining the inventory system

14. Dental insurance
Dental benefits program
Preparing dental claim forms
Coordination of benefits
Reviewing the completed claim form
Payment voucher and check
Medicaid claim forms
Veterans administration claim forms
Guidelines for preparation claim forms
Insurance fraud

15. Bookkeeping systems-accounts receivable
Understanding basic mathematical computations
Decimals
Types of bookkeeping systems
Special problems
Statements
Establishing financial arrangements
Using a credit bureau
Collection procedures

16. Other financial systems
Determining a budget
Bank accounts
Electronic banking
Establishing a checking account
Deposits
Reconciling the bank statement
Recording business expenses
Maintaining payroll records
Initial payroll procedures
Employee earnings record
Accounts payable software

17. Infection control systems
Disease transmission
Infection control in the dental office
Infection control techniques
Educating patients about infection control programs
Infectious waste disposal in the dental office.

Part. IV. The dental assistant in the workplace.
18. Planning and managing your career path
Preparing for the job search
Self assessment
Marketing your skills
Job priorities
Potential areas of employment
Where do you begin to find employment opportunities?
Preparing employment data
Completing the job application form
Preparing for the personal interview
Hints for success as part of the dental team
Asking for a raise
Job termination
Attitudes for continued success

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