MARC details
| 000 -LEADER |
|---|
| fixed length control field |
05988cam a22002894a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20240227134605.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
100728s2011 moua b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780323033824 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
0323033822 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
BUL |
| Transcribing agency |
BUL |
| Language of cataloging |
eng |
| Modifying agency |
BUL |
| Description conventions |
rda |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
WU 18 F499p 2006 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Finkbeiner, Betty Ladley, |
| Dates associated with a name |
1939- |
| 245 10 - TITLE STATEMENT |
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| Title |
Practice management for the dental team / |
| Statement of responsibility, etc. |
Betty Ladley Finkbeiner, Charles Allan Finkbeiner. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
6th edition |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
St. Louis, Mo. : |
| Name of publisher, distributor, etc. |
Mosby/Elsevier, |
| Date of publication, distribution, etc. |
c2006. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxiv, 558 p. : |
| Other physical details |
ill. (some col.) ; |
| Dimensions |
28 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Contents<br/><br/>Part. I. Dentistry as a business. <br/>1. The business of dentistry<br/>Dentistry as a service profession<br/>Leadership in the 21st century<br/>Personal characteristics of an effective leader<br/><br/>2. Dental team management<br/>Establishing practice goals and objectives<br/>Business office etiquette<br/>The shifting role of the administrative assistant<br/>Staff management<br/>Staff communication<br/>Advantages of hiring a skilled administrative assistant<br/>Time management<br/>Designing a procedure manual<br/>Hiring practices<br/><br/>3. Patient management<br/>Understanding patient needs<br/>Barriers to patient communication<br/>Improving verbal images<br/>The patient<br/>Reception room techniques<br/>Office policy<br/>Marketing <br/><br/>4. Legal and ethical issues in the dental business office<br/>Definition of law<br/>Crimes and torts<br/>Dental practice act<br/>Professional standards<br/>Code of ethics<br/>Ethical and legal considerations for the business office<br/>Consent<br/>Managed care<br/>Risk management programs<br/>Abandonment<br/>Fraud<br/>Records management<br/>Defamation of character<br/>Negligence<br/>Invasion of privacy<br/>Good Samaritan Law<br/>Americans with Disabilities Act<br/>Computer security<br/>Twelve steps in making ethical decisions <br/><br/>5. New technology in the business office<br/>Information systems<br/>Operations of an information system<br/>Profitability of the information system<br/>Software selection<br/>Integrated applications<br/>Implementing the change to computerization<br/>Summary of new technology in the business office <br/><br/>6. Office design and equipment placement<br/>Physical environment<br/>Office design and the Americans with Disabilities Act<br/>Seasonal affective disorder<br/>Design of the reception room<br/>Design of the business office<br/>Principles of time and motion<br/>Body positioning<br/>Health and safety issues<br/>Selecting office supplies. <br/><br/>Part. II. Communication management. <br/>7. Working with dental office documents<br/>Health Insurance Portability and Accountability Act<br/>Records management<br/>Categories of records<br/>Types of patient records<br/>Charting symbols and abbreviations<br/>Records retention<br/>Records transfer<br/>Records maintenance<br/>Occupational safety and health administration records <br/><br/>8. Storage of business records<br/>Preparing records for filing<br/>Classification of filing systems<br/>Electronic files<br/>Storage equipment<br/>Storage supplies<br/>Managing workstation records effectively <br/><br/>9. Written communication<br/>Letters<br/>Newsletters as marketing devices<br/>Selecting stationery supplies<br/>Characteristics of an effective letter<br/>Parts of a business letter<br/>Punctuation styles in business letters<br/>Capitalization<br/>Telephone numbers<br/>Preparing an effective letter<br/>Preparing the envelope<br/>Electronic mail<br/>Other types of written communication<br/>Managing office mail <br/><br/>10. Telecommunications<br/>Telecommunications in dentistry<br/>Developing effective telephone etiquette<br/><br/>Part. III. Business office systems<br/>11. Appointment management systems<br/>Selection of a traditional appointment book<br/>Options for the electronic appointment book<br/>Designing the appointment book matrix<br/>Important factors in scheduling appointments<br/>Dentist's biological clock<br/>Entering appointments<br/>Daily appointment schedule <br/>Appointment call list<br/>Scheduling patients in an advanced-function practice <br/><br/>12. Recall systems<br/>Keeping patients informed<br/>Types of recall systems<br/>Establishing a recall system <br/><br/>13. Inventory systems and supply ordering <br/>Types of supplies<br/>Designing an inventory system<br/>Maintaining the inventory system <br/><br/>14. Dental insurance<br/>Dental benefits program<br/>Preparing dental claim forms<br/>Coordination of benefits<br/>Reviewing the completed claim form<br/>Payment voucher and check<br/>Medicaid claim forms<br/>Veterans administration claim forms<br/>Guidelines for preparation claim forms<br/>Insurance fraud <br/><br/>15. Bookkeeping systems-accounts receivable<br/>Understanding basic mathematical computations<br/>Decimals<br/>Types of bookkeeping systems<br/>Special problems<br/>Statements<br/>Establishing financial arrangements<br/>Using a credit bureau<br/>Collection procedures <br/><br/>16. Other financial systems<br/>Determining a budget<br/>Bank accounts<br/>Electronic banking<br/>Establishing a checking account<br/>Deposits<br/>Reconciling the bank statement<br/>Recording business expenses<br/>Maintaining payroll records<br/>Initial payroll procedures<br/>Employee earnings record<br/>Accounts payable software <br/><br/>17. Infection control systems<br/>Disease transmission<br/>Infection control in the dental office<br/>Infection control techniques<br/>Educating patients about infection control programs<br/>Infectious waste disposal in the dental office. <br/><br/>Part. IV. The dental assistant in the workplace. <br/>18. Planning and managing your career path<br/>Preparing for the job search<br/>Self assessment <br/>Marketing your skills<br/>Job priorities<br/>Potential areas of employment<br/>Where do you begin to find employment opportunities?<br/>Preparing employment data<br/>Completing the job application form<br/>Preparing for the personal interview <br/>Hints for success as part of the dental team<br/>Asking for a raise<br/>Job termination<br/>Attitudes for continued success |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Dental offices |
| General subdivision |
Management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Office procedures. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Dental teams. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Finkbeiner, Charles Allan. |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| a |
7 |
| b |
cbc |
| c |
origcop |
| d |
3 |
| e |
ncip |
| f |
20 |
| g |
y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Book Open Access |
| Edition |
6th edition |
| Classification part |
WU 18 |
| Item part |
1 |
| Call number prefix |
F499p 2006 |
| Call number suffix |
WU 18 F499p 2006 |
