The customer is key : (Record no. 3845)

MARC details
000 -LEADER
fixed length control field 01282pam a2200241 a 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240116083948.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 870714s1987 nyua b 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780471549178
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0471549177
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0471828599
040 ## - CATALOGING SOURCE
Original cataloging agency BUL
Transcribing agency BUL
Modifying agency BUL
Language of cataloging eng
Description conventions rda
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 23
Item number LEL
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Lele, Milind M.
245 14 - TITLE STATEMENT
Title The customer is key :
Remainder of title gaining an unbeatable advantage through customer satisfaction /
Statement of responsibility, etc. Milind M. Lele with Jagdish N. Sheth.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. John Wiley,
Date of publication, distribution, etc. c1991.
300 ## - PHYSICAL DESCRIPTION
Extent xi, 260 p. :
Other physical details ill. ;
Dimensions 24 cm.
500 ## - GENERAL NOTE
General note Contents;<br/><br/>1. Happy customers: The unbeatable advantage <br/>2. Customer satisfaction creates market success<br/>3. How the winners do it: The characteristics of success<br/>4. The four fundamentals of customer satisfaction <br/>5. ... It begins with the product <br/>6. Understanding and managing customer expectations <br/>7. Intermediaries: Ambassadors or assassins<br/>8. The real sale begins after the sale <br/>9. Feedback and restitution <br/>10. Corporate values: The software <br/><br/> <br/>
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index p. 259-260
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Sheth, Jagdish N.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Book Open Access
Classification part 658.812
Item part 1
Call number prefix LEL
Call number suffix 658.812 LEL
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Source of acquisition Inventory number Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     Engineering Library Engineering Library 06/10/2021 Donation 0020645   658.812 LEL 1 BUML24010535 06/10/2021 1 06/10/2021 Book Open Access