The managed heart : commercialization of human feeling /

Hochschild, Arlie Russell, 1940-

The managed heart : commercialization of human feeling / Arlie Russell Hochschild. - Berkeley, Calif. : University of California Press, 1983. - xii, 307 p. ; 21 cm.

Includes bibliographical references and index.

Contents
Part One Private Life
1. Exploring the Managed Heart
2. Feeling as clue
3. Managing Feeling
4. Feeling Rules
5. Paying Respects with Feeling

Part Two. Public Life
6. Feeling Management : From Private to Commercial Uses
7. Between the Toe and the Heel: Jobs and Emotional Labor
8. Gender, Status and Feeling
9. The Search for Authenticity

0520054547 (alk. paper)

2003042606


Emotions--Economic aspects.
Work--Psychological aspects.
Employee motivation.

WL 103 H685m 1983 / H685m 1983