W. B. Saunders fundamentals of medical assisting / Sue A. Hunt, Jon H. Zonderman

Contents
Introduction
UNIT 1 THE MEDICAL OFFICE
In the Typical Medical Office
What Kinds of Health Care Do Patients Look
for and Why?
UNIT 2 BASIC CONCEPTS: PROFESSIONALISM & LAW,
COMMUNICATION, AND SAFETY
Professionalism and the Law: How Do You
Behave in the Workplace?
Communication: How Do You Speak in the
Workplace?
Safety: How Do You Work Safely and Protect
Patients?
UNIT 3 PREPARING FOR THE PATIENT
Telephone Techniques
Computers in the Medical Office
Scheduling Appointments
Medical Records and Filing Systems
Maintaining the Medical Office
Opening the Office and Checking Patients In
UNIT 4 THE PATIENT VISIT
Medical Asepsis and Infection Control
Preparing the Patient for Examination
Taking Measurements and Vital Signs
Assisting with the Patient Examination
Assisting with Surgical Procedures
Taking Electrocardiograms
Assisting with Diagnostic Procedures
Diagnostic Imaging
Assisting with Treatments
Preparing and Administering Medication
UNIT 5 THE LABORATORY AND LABORATORY TESTS
The Physician's Office Laboratory
Urinalysis
Phlebotomy, Hematology, and Coagulation
Studies
Microbiology, Immunology, Chemistry
UNIT 6 SPECIAL POPULATIONS
Pediatrics
Geriatrics
Obstetrics
Patients with Chronic and Terminal Diseases
Emergency Care
UNIT 7 PATIENT TEACHING AND FOLLOW-UP
Teaching Patients in the Medical Office
Maintaining Health: Nutrition, Exercise, and
Self-Examination
Oral Follow-up
Written Follow-up
UNIT 8 FINANCIAL MANAGEMENT AND HEALTH INSURANCE
Managing Practice Finances
Coding
Health Insurance
Billing and Collections
UNIT 9 FROM STUDENT TO PROFESSIONAL MEDICAL
ASSISTANT
Legal Issues in the Workplace
Managing the Office
Biomedical Ethics
Professionalism: From Externship to Employment

Includes Index : p. 1045- 1078