Medical assisting : administrative and clinical competencies / Lucille Keir, Barbara A. Wise, Connie Krebs-Shannon.

Includes bibliographies and index.

Contents
SECTION 1 MEDICAL HEALTH CARE ROLES AND RESPONSIBILITIES
Chapter 1 Health Care Providers
Unit 1 A Brief History of Medicine
Unit 2 The Total Health Care Team
Chapter 2 The Medical Assistant
Unit 1 Training, Job Responsibilities, and Employment Opportunities
Unit 2 Personal Characteristics
Unit 3 Professionalism
Chapter 3 Medical Ethics and Liability
Unit 1 Ethical and Legal Responsibilities
Unit 2 Professional Liability
Chapter 4 Professional Communications
Unit 1 Verbal and Nonverbal Messages
Unit 2 Behavioral Adjustments
Unit 3 Patients and Their Families
Unit 4 Workplace Dynamics
Chapter 5 Medical Terminology
Unit 1 Base Structure of Medical Words
Unit 2 Word Building and Definitions
Unit 3 Applications of Medical Terminology
SECTION II THE ADMINISTRATIVE MEDICAL ASSISTANT
Chapter 6 Oral and Written Communications
Unit 1 Telephone Communications
Unit 2 Schedule Appointments
Unit 3 Written Communications
Unit 4 Receiving and Sending Office Communications
Unit 5 Office Management Equipment
Chapter 7 Facility and Records Management
Unit 1 Preparing for the Day
Unit 2 The Patient?s Medical Record
Unit 3 Filing
Chapter 8 Collecting Fees
Unit 1 Paying for Medical Expenses
Unit 2 Bookkeeping Procedures
Unit 3 Computer Billing and Collections
Chapter 9 Health Care Coverage
Unit 1 Fundamentals of Managed Care
Unit 2 Health Care Plans
Unit 3 Preparing Claims
Chapter 10 Medical Office Management
Unit 1 Safety, Security, and Emergency Plans
Unit 2 The Language of Banking
Unit 3 Currency, Cash, and Petty Cash
Unit 4 Salary, Benefits, and Tax Records
Unit 5 General Management Duties
SECTION III STRUCTURE AND FUNCTION OF THE BODY
Chapter 11 Anatomy and Physiology of the Human Body
Unit 1 Anatomic Descriptors and Fundamental Body Structure
Unit 2 The Nervous System
Unit 3 The Senses
Unit 4 Integumentary System
Unit 5 The Skeletal System
Unit 6 The Muscular System
Unit 7 The Respiratory System
Unit 8 The Circulatory System
Unit 9 The Immune System
Unit 10 The Digestive System
Unit 11 The Urinary System
Unit 12 The Endocrine System
Unit 13 The Reproductive System
SECTION IV THE CLINICAL MEDICAL ASSISTANT
Chapter 12 Preparing for Clinical Duties
Unit 1 Guidelines for the Personal Safety and Well-being of Staff and Patients
Unit 2 Infection Control
Chapter 13 Beginning the Patient?s Record
Unit 1 In-Person Screening
Unit 2 The Medical History
Unit 3 Body Measurements and Vital Signs
Chapter 14 Preparing Patients for Examinations
Unit 1 Preparing Patients and Assisting with Routine Procedures
Unit 2 Procedures of the Eye and Ear
Unit 3 Assisting with Special Examinations
Unit 4 Pediatric Examinations
Chapter 15 Specimen Collection and Laboratory Procedures
Unit 1 The Microscope
Unit 2 Capillary Blood Collection
Unit 3 Venous Blood Collection
Unit 4 Common POL Diagnostic Tests
Unit 5 Bacterial Specimen Collection, Cultures, and Diagnostic Tests
Unit 6 Other Frequently Ordered Laboratory Tests and Values
Chapter 16 Diagnostic Tests, X-Rays, and Procedures
Unit 1 Diagnostic Tests
Unit 2 Cardiology Procedures
Unit 3 Diagnostic Procedures
Unit 4 Diagnostic Radiological Examinations
Chapter 17 Minor Surgery in the Medical Office
Unit 1 Instruments
Unit 2 Preoperative Preparations
Unit 3 Assisting with Minor Surgical Procedures
Chapter 18 Assisting with Medications
Unit 1 Prescription and Nonprescription Medications
Unit 2 Methods of Administering Medications
Unit 3 Injections and Immunizations
Chapter 19 Emergencies, Acute Illness, Accidents, and Recovery
Unit 1 Managing Emergencies in the Medical Office
Unit 2 Acute Illness
Unit 3 First Aid in Accidents and Injuries
Unit 4 Recovering Function and Mobility
SECTION V BEHAVIORS AND HEALTH
Chapter 20 Behaviors Influencing Health
Unit 1 Nutrition, Exercise, and Weight Control
Unit 2 Habit-Forming Substances
Unit 3 Related Therapies
SECTION VI EMPLOYABILITY SKILLS
Chapter 21 Achieving Satisfaction in Employment
Unit 1 Externship
Unit 2 The Job Search
Unit 3 Career Entry and Success