Business and administrative communication / Kitty O. Locker.

I. The Building Blocks of Effective Messages
Chapter 1. Business Communication, Management, and Success
Chapter 2. Building Goodwill
Chapter 3. Adapting Your Message to Your Audience
Chapter 4. Making Your Writing Easy to Read
Chapter 5. Planning, Composing, and Revising
Chapter 6. Designing Documents and Screens

II. Letters and Memos
Chapter 7. Informative and Positive Messages
Chapter 8. Negative Messages
Chapter 9. Persuasive Messages
Chapter 10. Sales, Fund-Raising, and Promotional Messages

III. Interpersonal Communication
Chapter 11. Communicating Across Cultures
Chapter 12. Working and Writing in Groups

IV. Reports
Chapter 13. Planning, Proposing, and Researching Reports
Chapter 14. Analyzing Information and Writing Reports
Chapter 15. Using Graphs and Other Visuals
Chapter 16. Making Oral Presentations V. Job Hunting
Chapter 17. Resumes
Chapter 18. Job Application Letters
Chapter 19. Job Interviews, Follow-Up Letters and Calls, and Job Offers

Includes bibliographical references and indexes.