Quality function deployment : how to make QFD work for you / Lou Cohen.

CONTENTS

PART 1: ABOUT QFD
chapter 1: what is QFD
introduction
brief capsule description
e.tc

chapter 2: how QFD fits in the organization
the challenge to the organization
decreasing costs
e.tc

PART II: QFD AT GROUND LEVEL

chapter 3: getting ready for the details
the seven management and planning tools
affinity diagram
e.tc

chapter 4: overview of the house of quality
tour of the house of quality
summary
e.tc

chapter 5: customer needs/benefits section
gather the voice of the customer
sort the voice of the customer into major categories
etc.

chapter 6: the planning matrix
importance to the customer
customer satisfaction performance
e.tc

chapter 7: substitute quality characteristics(technical response)
top-level performance measurements
product functions
e.tc

chapter 8: impacts, relationships and priorities
introduction
amount of impact
impact values
e.tc

chapter 9: technical correlations
chapter 10: technical benchmarks
chapter 11: targets

PART III: QFD FROM 10,000 FEET
chapter 12: the larger picture: QFD and its relationship to the product development cycle
chapter 13: QFD in an imperfect world

PART IV: QFD HANDBOOK
chapter 14: Introduction to the handbook
chapter 15: Phase 0: planning QFD
chapter 16: Phase 1: Gathering the voice of the customer
chapter 17: phase 2 and phase 3: building the house and analysis

PART V: BEYOND THE HOUSE OF QUALITY
chapter 18: beyond the house of quality
chapter 19: special applications of QFD

Includes bibliographical references (p. 339-340) and index.