Medical assisting : administrative and clinical competencies / Barbara Ramutkowski ... [et al.]

Includes index.

Content

Part One
Section 1 Foundations and Principles
1 The Profession of Medical Assisting
2 Types of Medical Practice
3 Legal and Ethical Issues in Medical Practice, Including HIPAA
4 Communication with Patients, Families, and Coworkers
Part Two Section 1 Office Work
5 Using and Maintaining Office Equipment
6 Using Computers in the Office
7 Managing Correspondence and Mail
8 Managing Office Supplies
9 Maintaining Patient Records
10 Managing the Office Medical Records
Section 2 Interacting with Patients
11 Telephone Techniques
12 Scheduling Appointments and Maintaining the Physician's Schedule
13 Patient Reception Area
14 Patient Education
Section 3 Financial Responsibilities
15 Processing Health-Care Claims
16 Medical Coding
17 Patient Billing and Collections
18 Accounting for the Medical Office
Part Three Clinical Medical Assisting
Section 1 The Medical Office Environment
19 Principles of Asepsis
20 Infection-Control Techniques
21 HIV, Hepatitis, and Other Blood-Borne Pathogens
22 Preparing the Examination and Treatment Areas
Section 2 Anatomy and Physiology
23 Organization of the Body
24 The Integumentary System
25 The Skeletal System
26 The Muscular System
27 The Nervous System
28 The Circulatory System
29 The Immune System
30 The Respiratory System
31 The Digestive System
32 The Endocrine System
33 Special Senses
34 The Urinary System
35 The Reproductive System
Section 3 Assisting with Patients
36 Interviewing the Patient, Taking a History, Documentation
37 Obtaining Vital Signs and Measurements
38 Assisting with a General Physical Examination
39 Providing Eye and Ear Care
Section 4 Specialty Practices and Medical Emergencies
40 Assisting with Examinations in the Basic Specialties
41 Assisting with Highly Specialized Examinations
42 Assisting with Minor Surgery
43 Assisting with Cold and Heat Therapy and Ambulation
44 Medical Emergencies and First Aid
Section 5 Physician's Office Laboratory Procedures
45 Laboratory Equipment and Safety
46 Introduction to Microbiology
47 Collecting, Processing, and Testing Urine Specimens
48 Collecting, Processing, and Testing Blood Specimens
Section 6 Nutrition, Pharmacology, and Diagnostic Equipment
49 Nutrition and Special Diets
50 Principles of Pharmacology
51 Drug Administration
52 Electrocardiography and Pulmonary Function Testing
53 X-Rays and Diagnostic Radiology
Section 7 Externship
54 Medical Assisting Externships and Preparing to Find a Position