Essentials of management information systems : managing the digital firm / Kenneth C. Laudon, Jane P. Laudon.

CONTENTS
Part 1 Organizations, management, and the networked enterprise

CHAPTER 1 MANAGING THE DIGITAL FIRM
1.1 Why information systems
1.2 Contemporary approaches to information systems
1.3 Towards the digital firm: the new role information systems
1.4 Learning to use information systems: New opportunities

CHAPTER 2 INFORMATION SYSTEMS IN THE ENTERPRISE
2.1 Key systems applications in the organization
2.2 Systems from a functional perspective
2.3 Integrating functions and business process: Customer relationship management, supply chain management, collaborative commerce and enterprise systems
2.4 International information systems.

chapter 3 INFORMATION SYSTEMS, ORGANIZATIONS, MANAGEMENT AND STRATEGY
3.1 Organizations and information systems
3.2 The changing role of information systems in organization
3.3 Information decision making and information systems
3.4 Information systems and business strategy

CHAPTER 4 THE DIGITAL FIRM: ELECTRONIC COMMERCE AND ELECTRONIC BUSINESS
4.1 Electronic commerce, electronic business and the emerging digital firm
4.2 Electronic commerce
4.3 Electronic business and the digital firm
4.4 Management challenges and opportunities

CHAPTER 5 ETHICAL AND SOCIAL ISSUES IN THE DIGITAL FIRM
5.1 Understanding ethical and social issues related to systems
5.2 Ethics in an information society
5.3 The moral dimensions of information systems

PART 1 PROJECT
ANALYSIS BUSINESS PROCESSES FOR AN ENTERPRISE SYSTEM

PART II INFORMATION TECHNOLOGY INFRASTRUCTURE

CHAPTER 6 MANAGING HARDWARE AND SOFTWARE ASSETS
6.1 Computer hardware and information technology technology infrastructure
6.2 Storage, input and output technology
6.3 Categories of computers and computer systems
6.4 Types of software
6.5 Contemporary tools for software development
Etc.

CHAPTER 7 MANAGING DATA RESOURCES
7.1 Organizing data in a traditional file environment
7.2 The database approach environment
7.3 Creating a database environment
7.4 Database trends

CHAPTER 8 TELECOMMUNICATIONS AND NETWORKS
8.1 The telecommunications revolution
8.2 Components and functions of a telecommunications system
8.3 Communications networks
8.4 Electronic commerce and electronic business technologies


CHAPTER 9 THE INTERNET AND THE NEW INFORMATION TECHNOLOGY INFRASTRUCTURE
9.2 The information technology (IT) Infrastructure for the digital firm
9.2 The internet: Information technology and service for the digital firm
9.3 The world wide web
9.4 Support technology for electronic commerce and electronic business web servers and electronic commerce servers
9.5 Management issues and decisions

PART II PROJECT: CREATING A NEW INTERNET BUSINESS
PART III MANAGEMENT AND ORGANIZATION SUPPORT SYSTEMS FOR THE DIGITAL FIRM
CHAPTER 10. MANAGING KNOWLEDGE FOR THE DIGITAL FIRM
10.1 Knowledge management in the organization
10.2 Information and knowledge work systems
10.3 Artificial Intelligence
10.4 Other Intelligent techniques

CHAPTER 11 ENHANCEMENT MANAGEMENT DECISION-MAKING FOR THE DIGITAL FIRM
11.1 Decision support (DSS)
11.2 Group decision-support systems (GDSS)
11.3 Executive support in the enterprise

PART III PROJECT: DESIGNING AN ENTERPRISE INFORMATION PORTAL
PART V BUILDING INFORMATION SYSTEMS IN THE DIGITAL FIRM

CHAPTER 12 REDESIGNING THE ORGANIZATION WITH INFORMATION SYSTEMS .
12.1 Systems and planned organizational change
12.2 Business process reegineering and total quality management (TQM)
12.3 Overview of systems development
12.4 Alternative system-building approach
12.5 Application development for the digital firm

CHAPTER 13. UNDERSTANDING THE BUSINESS VALUE OF SYSTEMS AND MANAGEMENT CHANGE

13.1 Understanding the business value of information systems
13.2 The importance of change management in information system success and failure
13.3 Managing implementation


CHAPTER 14. INFORMATION SYSTEMS SECURITY AND CONTROL
14.1 System vulnerability and abuse
14.2 Creating a control environment
14.3 Ensuring system quality

PART IV PROJECT ; REDESIGNING BUSINESS PROCESSES FOR HEALTHLITE YOGURT COMPANY
International case studies

Includes bibliographical references and index: (Various paging):