Service integrity in organizational leadership and management : an issue at the heart of workplace ethics / Mpaata Kaziba Abdul.

Contents;

Chapter one: Understanding service with integrity
Introduction
The concept of public service ethics
The concept of integrity in public service
Integrity as a multiple concept
Virtue ethics for public service

Chapter two: Understanding the customer and customer service
Introduction
What customers want
Provider characteristics affecting customer loyalty
Reasons for customer frustration with public service organizations
Enhancing customer satisfaction as a strategy for retaining customers
Causes of service breakdowns
etc.

Chapter three: The magnitude of integrity failure in the public sector
Introduction
What is corruption?
Accelerators of corruption
The negative multiplier effects of corruption
Which way to go, then?
The country must uphold democracy

Chapter four: Diagonizing integrity issues in sectors and agencies
Introduction
The education sector
Causes of corruption in education
The health sector
Corruption in financing the health sector
Consequences of corruption in the health sector
The police sector
etc.

Chapter five: Detecting corruption and its elimination challenges
Introduction
How can we detect corruption in public service

Chapter six: Conflict of interest and its magnitude
Introduction
Financial conflicts of interest
Nature of conflict of interest
Forms of conflicts of interest
Consequences of conflict of interest
the principles of COI management

Chapter seven: Diagnosing integrity in public sector procurement
Definition of procurement
Pillars of good public procurement
procurement probity
Procedures for effective probity
Principles underpinning ethics and probity in procurement
etc.

Chapter eight: Financial management integrity issues and challenges
Introduction
What is financial management?
How is financial management vital then?
Functions of budgeting
etc.

Chapter nine: Value for money auditing and detecting fraud
Introduction
What is value for money auditing?
Principles applied to value for money for money audit
Initiating and planning the value for money audit
etc.

Chapter ten: Diagnosing integrity in public organization governance
Introduction
Purpose of governance
Principles of governance

Chapter eleven: Behavioral integrity for leaders in the public workplace
Introduction
Why does integrity matter to you as a leader of people?
Benchmarks for an ethical leader
Organizations should have clear ethical codes
etc.

Chapter twelve: Employee and employers' rights in public organization
Introduction
Employee rights
The employment relationship
Duties and obligations of employees#Compensation package from employees' perspective
etc.

Chapter thirteen: Social and psychological contracts in public organizations
Introduction
The meaning of the psychological contract
What is contained in psychological contracts?
Why is the concept of the psychological contract important to ethics and integrity?
etc.

Chapter fourteen: Sexual harassment and job discrimination in public service
Sexual harassment
Employer responsibilities to employees
What you can do as a victim
Job discrimination
etc.

Chapter fifteen: Counterproductive work behavior in public organizations
Introduction
Forms of counterproductive work behavior
Aggression
Passive-aggressive behavior
etc.

Chapter sixteen: The critical role of government in public service delivery
Introduction
The public sector justification in Uganda
Market
The historical role of government
etc.

Chapter seventeen: Uphold thee to your religion
Introduction
Factors influencing ethical behavior in Islam
Work and religion
Islamic ethical system
etc.

Bibliography : p. 505-517