How to communicate : the ultimate guide to improving your personal and professional relationships / Matthew McKay, Martha Davis & Patrick Fanning.

Introduction
Basic skills
1. Listening
Real versus Pseudo listening
Blocks to listening
Assessing your listening blocks
etc.

2. Self disclosure
Rewards of self disclosure: increased self knowledge, closer intimate relationships, improved communication etc.
Blocks to self disclosure
Optimal levels of self disclosure
etc.

3. Expressing
The four kinds of expression
Whole messages
Contaminated messages
etc.

Advanced skills
4. Body language
Body movements

5. Paralanguage and metamessages
The elements of paralanguage
Changing your paralanguages
Metalanguages
etc.

6. Hidden agendas
The eight agendas

7. Transactional analysis
Parent, child, and adult messages
The parent
The child
etc.

8. Clarifying language
Understanding a model
Challenging distortions in a model

Conflict skills
9. Assertiveness training
Your legitimate rights
Identifying the three basic styles of communication
Assertive goals
etc.

10. Fair fighting
Setting the time
Fight for change
Rules of fair fighting
etc.

11. Negotiation
Conflict
Rules of principled negotiation
etc.

Social skills
12. prejudgment

13. Making contact
The fear of strangers
Making contact
etc.

Family skills
14. Sexual communication
Myths of sexual communication
When your partner refuses
etc.

15. Parent effectiveness
Listening
Expressing
Joint problem solving
etc.

16. Family communications
Family communications disorders
Family pathology

Public skills
17. Small groups
Types of small groups
Task group roles
etc.

18. Public speaking
Purpose
Subject
Presentation
etc.

Bibliography : p. 261- 264