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Minding other people's business : winning big for your clients and yourself / Donald L. Dell.

By: Publication details: New York : Villard Books, c1989.Edition: 1st editionDescription: xiv, 237 p. : 25 cmISBN:
  • 9780394571874
  • 0394571878
Subject(s): DDC classification:
  • 796.069 23 DEL
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book Open Access Book Open Access Engineering Library 796.069 DEL 1 (Browse shelf(Opens below)) 1 Available BUML23101629

Contents;

Prologue: Bad service is bad business

Chapter one: Do you have what it takes?

Chapter two: Getting clients

Chapter three: "Trust me"

Chapter four: Getting along with clients

Chapter five: Getting the job done

Chapter six: How to deal with difficult clients

Chapter seven: Dealing with corporate clients

Chapter eight: Growing

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