Minding other people's business : winning big for your clients and yourself / Donald L. Dell.
Publication details: New York : Villard Books, c1989.Edition: 1st editionDescription: xiv, 237 p. : 25 cmISBN:- 9780394571874
- 0394571878
- 796.069 23 DEL
Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Book Open Access | Engineering Library | 796.069 DEL 1 (Browse shelf(Opens below)) | 1 | Available | BUML23101629 |
Contents;
Prologue: Bad service is bad business
Chapter one: Do you have what it takes?
Chapter two: Getting clients
Chapter three: "Trust me"
Chapter four: Getting along with clients
Chapter five: Getting the job done
Chapter six: How to deal with difficult clients
Chapter seven: Dealing with corporate clients
Chapter eight: Growing
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