Operations management for competitive advantage / Richard B. Chase, F. Robert Jacobs & Nicholas J. Aquilano.

Contents;
SECTION ONE: Operating strategy and managing change
1. Introduction to the field
Operations management: A critical responsibility of every manager
What is operations management?
Transformation processes
OM in the organizational chart
Operations as service
etc.

2. Operations strategy and competitiveness
Operations strategy
Operations competitive dimensions
The corporate strategy design process
Strategic fit: Fitting operational activities to strategy
Attacking through operations
etc.

3. Project management
What is project management?
Structuring projects
Work breakdown structure
Project control charts
Network-planning models
etc.

4. Product design
The product design process
The product development process
Economic analysis of product development projects
Designing for the customer
Designing products for manufacture and assembly
etc.

SECTION TWO: Process selection and design
5. Process analysis
Process analysis
Process flowcharting
Types of processes
Measuring process performance
Process analysis example
etc.

6. Manufacturing process selection and design
Process selection
Break-even analysis
Manufacturing process flow design
etc.

7. Service process selection and design
The nature of services
An operational classification of services
Designing service organizations
Structuring the service encounter: service-system design matrix
Service blueprinting and fail-safing
Three contrasting service design
etc.

8. Quality management: Focus on six sigma
Total quality management
Quality specification and quality costs
Six-sigma quality
etc.

9. Operations consulting and reengineering
What is operations consulting?
The nature of the management consulting industry
Economics of consulting firms
When operations consulting is needed
etc.

SECTION THREE: Supply chain design
10. Supply chain strategy
Supply chain strategy
Measuring supply chain performance
Supply chain design strategy
Outsourcing
etc.

11. Strategic capacity management
Capacity management in operations
Capacity planning concepts
Capacity planning
Planning service capacity
etc.

12. Lean production
Lean logic
The toyota production system
Lean implementation requirements
Lean services
etc.

SECTION FOUR: Planning and controlling the supply chain
Managerial briefing enterprise resource planning systems

13. Forecasting
Demand management
Types of forecasting
Components of demand
Qualitative techniques in forecasting
Time series analysis
etc.

14. Aggregate sales and operations planning
What is sales and operations planning?
Overview of sales and operations planning activities
The aggregate planning techniques
Yield management
etc.

15. Inventory control
Definition of inventory
Purposes of inventory
Inventory costs
Independent versus dependent demand
etc.

16. Material requirements planning
Where MRP can be used
A simple MRP example
Master production schedule
Material requirements planning
etc.

17. Operations scheduling
Manufacturing execution systems
The nature and importance of work centers
Priority rules and techniques
Shop-floor control
etc.

18. Synchronous manufacturing and theory of constraints
Goal of the firm
Performance measurements
Unbalanced capacity
Bottlenecks and capacity-constrained resources
etc.

Name index : p. 789-791 . _ Subject index : p. 792-806