Communication management / Michael Kaye.

Contents;

Part I: Communication management: Theoretical foundations
Chapter 1: Introduction to communication management
Chapter 2: Contemporary perspectives of human communication
Chapter 3: Communication management competence

Part II: Human communication skills
Chapter 4: The use of language
Chapter 5: Nonverbal communication
Chapter 6: Listening and assertiveness
Chapter 7: Conflict management, negotiation and resolution
Chapter 8: Applications of communication skills

Part III: Applications of communication management
Chapter 9: Managerial applications
Chapter 10: Personal effectiveness in communication

Part IV: Future development in adult communication management
Chapter 11: Adult communication management: Future directions

Glossary : p. 273-283 . _ References : p. 285-297 . _ Name index : p. 299-300 . _ Subject index : p. 301-304.