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Business communication / Carol M. Lehman, and Debbie D. DuFrene.

By: Contributor(s): Publication details: Cincinnati, Ohio : South-Western, c2002.Edition: 13th editionDescription: 1 v. (various pagings) : ill. (some col.) ; 26 cmISBN:
  • 0324037287
Subject(s): DDC classification:
  • 658.4 23 LEH
Online resources:
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book Open Access Book Open Access Engineering Library 658.4 LEH 1 (Browse shelf(Opens below)) 1 Available BUML24020453
Book Closed Access Book Closed Access Engineering Library 658.4 LEH 2 (Browse shelf(Opens below)) 2 Available 0010530


TABLE OF CONTENTS

PART I: Communication Foundations
1. Establishing a Framework for Business Communication

2. Exploring Business Communication Concepts

PART II: The Writing Process
3. Organizing and Composing Messages

4. Revision and Proofreading Messages

PART III: Communicating Through Letters, Memorandums, and Electronic Communications
5. Writing Good-News, Routine, and Goodwill Messages

6. Writing Memos and Electronic Communication

7. Writing Bad-News Messages

8. Writing Persuasive Messages

PART IV: Communicating Through Reports and Business Presentations

9. Understanding the Report Process and Research Methods

10. Managing Data and Using Graphics

11. Organizing and Preparing Reports and Proposals

12. Designing and Delivering Business Presentations

PART V: Communicating About Work and Jobs
13. Preparing Resumes and Application Letters

14. Interviewing for a Job and Preparing Employment Messages

Includes bibliographical references and index.

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