OM / Collier/Evans.

GOODS, SERVICE, AND OPERATION MANAGEMENT
Operations management
Om in the workplace
Understanding Goods and service, etc

VALUE CHAINS
The concept of value
Value chain Perspectives
Supply chains
Value chain decisions, etc

MEASURING PERFORMANCE IN OPERATIONS
Performance measurement
Productivity
Linking Internal and External measures, etc.

OPERATIONS STRATEGY
Gaining competitive advantage
Understanding customer requirements
Evaluating goods and services, etc.

TECHNOLOGY AND OPERATION MANAGEMENT
Understanding Technology in operations
Technology in value chains
Integrated operating systems
Benefit and challenges of Technology, etc.

GOODS AND SERVICE DESIGN
Designing Goods and Services
Robust design and the Taguchi Loss Function
Reliability
Quality function deployment, etc

PROCESS SELECTION, DESIGN AND ANALYSIS
Process choice decision
The product-process matrix
The service-positioning matrix
Process design, etc.

FACILITY AND WORK DESIGN
Facility layout
Designing production layouts
Designing process layout, etc.

SUPPLY CHAIN DESIGN
Understanding supply chains
Designing the supply chain
Location decisions in supply chain, etc.

CAPACITY MANAGEMENT
Understanding Capacity
Capacity measurement
Long-Term capacity strategies, etc

FORECASTING AND DEMAND PLANNING
Forecasting and demand planning
Basic concepts in forecasting
Statistical forecasting models, etc

MANAGING INVENTORIES
Understanding Inventory
Inventory characteristics
ABC inventory analysis
Fixed quantity systems, etc


RESOURCE MANAGEMENT
Resource planning framework for goods and services
Aggregate planning options
Strategies for Aggregate planning, etc.

OPERATIONS SCHEDULING AND SEQUENCING
Understanding scheduling and sequencing
Scheduling Applications and Approaches
Sequencing
Applications of Sequencing rules
Schedule monitoring and control

QUALITY MANAGEMENT
Understanding quality
Influential leaders in modern quality management
The GAP Model, etc.

QUALITY CONTROL AND spc
Quality control systems
Statistical process control and variation
Constructing control charts, etc.


LEAN OPERATING SYSTEMS
Principles of lean operating systems
Lean tools and Approaches
Lean manufacturing and service tours, etc.

PROJECT MANAGEMENT
The scope of project management
Techniques for planning-scheduling and controlling project
Time/cost trade-offs
Uncertainty in project management

APPENDIX A AREAS FOR THE STANDARD NORMAL DISTRIBUTION
APPENDIX B FACTORS FOR CONTROL CHARTS

Includes bibliographical index: p. 365-370