Office skills for the 1990s: The finishing touch/ Charles Francis Barrett...[et al.].

Table of contents


PART I Your place in the modern office 1
Chapter 1 The office environment 2
Chapter 2 Career opportunities in office 20
Chapter 3 Your attitude and work 38
Chapter 4 getting along with people 58

PART II Technical skills and knowledge 83
Chapter 5 Computer systems in the office 84
Chapter 6 Processing information with computers 108
Chapter 7 More automation for information processing 144

PART III Office support skills 167
Chapter 8 Telephone procedures 168
Chapter 9 Filing and managing records 192
Chapter 10 Processing business documents 218
Chapter 11 Accounting and record keeping 244
Chapter 12 Sending and receiving mail 270
Chapter 13 Managing office activities 294

PART IV Basic skills 325
Chapter 14 Reading and writing 326
chapter 15 Listening and speaking skills 352
Chapter 16 Business math skills 376
Chapter 17 Decision-making and problem-solving skills 396
PART V Employment skills 415
Chapter 18 Choosing your office career 416
Chapter 19 Finding applying for a job 438
Chapter 20 On the job: What to expect 474
Chapter 21 Moving a head toward your career goal 496
Reference manual 519
Glossary 539
Index 549
















includes bibliographical references and index