Leadership roles and management functions in nursing : theory and application Bessie L. Marquis, Carol J. Huston.

unit 1. A new approach to leadership and management -- 1. Decision making, problem solving, and critical thinking : requisites for successful leadership and management -- Decision making, problem solving, and critical thinking -- Vicarious learning to increase problem-solving and decision-making skills -- Theoretical approaches to problem solving and decision making -- Critical elements in problem solving and decision making -- Individual variations in decision making -- Overcoming individual vulnerability in decision making -- Decision making in organizations -- 2. Introduction to management and management decision making -- Historical development of management theory -- Management decision-making technology -- Pitfalls in using decision-making tools -- Management functions -- 3. Developing leadership -- Differences between leadership and management -- Historical development of leadership theory -- Evolution of leadership theory -- Contemporary theories of leadership -- Leadership and management for nursing's future -- Integrating leadership and management skills --
505 0 |a unit 2. Foundation for effective leadership and management -- 4. Ethical issues -- Ethical dilemmas -- Ethical problem solving and decision making -- Ethical frameworks for decision making -- Principles of ethical reasoning -- ANA Code of Ethics and professional standards -- Ethical dimensions in leadership and management -- Integrating leadership roles and management functions in ethics -- 5. Legal and legislative issues -- Sources of law -- Types of laws and courts -- Legal doctrines and the practice of nursing -- Professional negligence -- Avoiding malpractice claims -- Extending the liability -- Incident reports -- Intentional torts -- Other legal responsibilities of the manager -- Legal considerations of managing a diverse workforce -- Professional versus institutional licensure -- Integrating leadership roles and management functions in legal and legislative issues -- 6. Patient, subordinate, and professional advocacy -- Becoming an advocate -- Patient advocacy -- Subordinate advocacy -- Professional advocacy -- Integrating leadership roles and management functions in advocacy --
505 0 |a unit 3. Roles and functions in planning -- 7. The planning hierarchy and strategic planning -- Proactive planning -- The planning hierarchy -- Vision and mission statements -- The organization's philosophy statement -- Societal philosophies and values -- Individual philosophies and values -- Goals and objectives -- Policies and procedures -- Rules -- Overcoming barriers to planning -- Strategic planning in the organization -- Integrating leadership roles and management functions in planning -- 8. Planned change -- The development of change theory -- Driving and restraining forces -- Change strategies -- Resistance : the expected response to change -- Planned change as a collaborative process -- The leader-manager as a role model during planned change -- Organizational aging : change as a means of renewal -- Organizational change associated with nonlinear dynamics -- Is the nursing profession in need of renewal? -- Integrating leadership roles and management functions in planned change -- 9. Time management -- Three basic steps in time management -- Managing time at work -- Integrating leadership roles and management functions in time management -- 10. Fiscal planning -- Basics of budgets -- Steps in the budgetary process -- Types of budgets -- Cost-effectiveness as a unit manager's goal -- Budgeting methods -- Critical pathways -- Healthcare reimbursement -- The managed care movement -- Driving and restraining forces for the managed care movement -- The future of managed care -- Integrating leadership roles and management function in fiscal planning -- 11. Career development -- Justifications for career development -- Career stages -- The organization's responsibility for career management -- Competency assessment and specialty certification as part of career management -- Long-term coaching -- The structured coaching interview -- Transfers -- Promotions -- The employee's responsibility for career planning -- Résumé preparation -- Preparing a professional portfolio -- Management development -- Integrating leadership roles and management functions in career development --
505 0 |a unit 4. Roles and functions in organizing -- 12. Organizational structure -- Organizational theory -- Components of organizational structure -- Types of organization structures -- Decision making within the organizational hierarchy -- External stakeholders -- Limitations of organization charts -- Organizational culture -- Shared governance : the organizational design of the 21st century? -- Organizations and magnet status -- Committee structure in an organization -- Integrating leadership roles and management functions associated with organizational structure -- 13. Understanding organizational, political, and personal power -- Understanding power -- The authority-power gap -- Strategies for building a personal power base -- The politics of power -- Integrating leadership roles and management functions when using authority and power in organizations -- 14. Organizing patient care -- Modes of organizing patient care -- Disease management and case management -- Selecting the optimum mode of organizing patient care -- Differentiated nursing practice -- Integrating leadership roles and management function in organizing patient care --
505 0 |a unit 5. Roles and functions in staffing -- 15. Preliminary staffing functions : employee recruitment, selection placement, and indoctrination -- Planning for staffing and responding to shortages -- Recruitment -- The initial contact -- Interviewing -- Selection -- Placement -- Indoctrination -- Integrating leadership roles and management functions in preliminary staffing responsibilities -- 16. Meeting staff socialization and educational needs for team building -- Socialization and resocialization -- Clarifying role expectations through role models, preceptors, and mentors -- Assistance in meeting role demands -- Overcoming motivational deficiencies -- Employees with unique socialization needs -- Staff development -- Integrating leadership and management in team building via socialization and education -- 17. Staffing needs and scheduling policies -- Unit manager's responsibilities in meeting staffing needs -- Workload measurement tools -- The relationship between nursing care hours, staffing mix, and quality of care -- Generational considerations for staffing -- The impact of a shortage of nursing staff upon staffing -- Fiscal and ethical accountability for staffing -- Integrating leadership roles and management functions in staffing --
505 0 |a unit 6. Roles and functions in directing -- 18. Creating a motivating climate -- Intrinsic versus extrinsic motivation -- Motivational theory -- Creating a motivating climate -- Strategies for creating a motivating climate -- Professional support systems for the manager -- Integrating leadership roles and management functions in motivating -- 19. Organizational, interpersonal, and group communication -- The communication process -- Variables affecting organizational communication -- Organizational communication strategies -- Channels of communication -- Communication modes -- Written communication within the organization -- Interpersonal communication in a multicultural workplace -- Group communication -- The impact of technology on organizational communication -- Confidentiality -- Integrating leadership roles and management in organizational and interpersonal communication -- 20. Delegation -- Common delegation errors -- Effective delegating -- Delegation as a function of professional nursing -- Integrating leadership roles and management function in delegation -- 21. Managing conflict -- The history of conflict management -- Categories of conflict -- The conflict process -- Conflict management -- Managing unit conflict -- Negotiation -- Alternative dispute resolution -- Seeking consensus -- Integrating leadership skills and management functions in managing conflict -- 22. Understanding collective bargaining, unionization, and employment laws -- Unions and collective bargaining -- Historical perspective of unionization in America -- American Nurses Association and collective bargaining -- Employee motivation to join or reject unions -- Union organizing strategies -- Managers' role during union organizing -- Effective labor-management relations -- Employment legislation -- State health facilities licensing boards -- Integrating leadership roles and management functions in working with unions and employment laws --
505 0 |a unit 7. Roles and functions in controlling -- 23. Quality control -- Defining quality health care -- Quality control as a process -- The development of standards -- Audits as a quality control tool -- Total quality management/Toyota production system -- Who should be involved in quality control? -- External impacts on quality control -- Integrating leadership roles and management functions in quality control -- 24. Performance appraisal -- Using the performance appraisal to motivate employees -- Strategies to ensure accuracy and fairness in the performance appraisal -- Performance appraisal tools -- Planning the appraisal interview -- Overcoming appraisal interview difficulties -- Performance management -- Coaching : a mechanism for informal performance appraisal -- Integrating leadership roles and management functions in conducting performance appraisals -- 25. Problem employees : rule breakers, marginal employees, and the chemically or mentally impaired -- Constructive versus destructive discipline -- Self-discipline and group norms -- Fair and effective rules -- Discipline as a progressive process --
Disciplinary strategies for the nurse-manager -- Grievance procedures --
Disciplining the unionized employee --
The marginal employee --
The chemically impaired employee --
Integrating leadership roles and management --
Functions through discipline
Appendix. Suggestions and solutions to special learning exercises --
Glossary.