Improving business communication skills / Deborah Britt Roebuck ; assisted by Mary Ann McKenney.

Contents;

1. Experiencing communication in today's technology enabled world
2. Writing for the business world electronically
3. Learning to write directly electronically and on paper
4. learning to deliver bad news
5. Writing persuasively on paper and electronic format

6. Writing memos, e-mails and short reports
7. Making business letters and documents look attractive on paper and on the computer screen
8. Writing formal reports, business plans, and white papers
9. Learning the three P's of oral presentations: preparation, practice, and presentation
10. using technology to communicate within virtual teams

11. Communicating in meetings and by telephone
12. Searching for your career
13. Composing cover letters and resumes
14. Preparing for and surviving the interview
15. Understanding the challenge of ethical communication

Includes bibliographical references and index.