The McGraw-Hill handbook of business letters / Roy W. Poe.

Table of Content

PART I THE LETTER WRITER'S CRAFT
Section1 What a good business letter is -and is not
Section 2 Consider goodwill in your communications
Section 3 Don't waste words
Section 4 Keep the language lively and simple
Section 5 Personalize your letter
Etc.

Part 2 REQUEST LETTERS AND RESPONSES TO REQUEST LETTERS
Section 8 asking for information about material, prices and discounts
Section 9 Requests to reproduce printed materials
Section 10 Letters asking for an appointment
Section 11 Other asking letters

PART 3 TRANSMITTAL , CONFIRMATION, AND ANNOUNCING LETTERS
Section 12 Transmittal letters
Section Confirming letters

PART 4 SALES COMMUNICATIONS
Section 15 Writing sales letters
Section Writing sales promotion communications

PART 5 LETTERS FROM CUSTOMERS TO SUPPLIERS
Section 17 General letters form customers to suppliers
Section 18 Problem letters customers to suppliers

PART 6 LETTERS FROM SUPPLIERS TO CUSTOMERS
Section 19 General letters from suppliers to customers
Section 20 Problem letters from suppliers to customers

PART 7 CREDIT AND COLLECTION LETTERS
Section 22 Collection letters

PART 8 INTEROFFICE LETTERS (MEMORANDUMS)
Section 23 ''Announcing'' memorandums
Section 24 Procedural memorandums
Sections 25 Memorandums as reports

PART 9 LETTERS CONCERNING GUEST SPEAKERS
Section 26 Inviting guest speakers
Section 27 Thanking guest speakers

PART 10 PUBLIC RELATIOJNS AND PERSONNEL LETTERS
Section 28 General public relations letters
Section 29 Personal letters

PART 11 WRITING RESPONSIBILITIES OF EXECUTIVE ASSISTANTS
Section 30 When the executive is away letters
Section 31 Writing for the executives' signature

PART 12 EMPLOYEE RELATIONS LETTERS
Section 32 Letters of congratulation and appreciation
Section 33 Letters on retirement
Section 34 Letters of sympathy
Section 35 Letters of recommendation
Section 35 Unfavorable letters and warning to employees

PART 13 JOB-GETTING LETTERS AND OTHER EMPLOYMENT COMMUNICATIONS
Section 37 Job-getting communication
Section 38 Other employment communication

PART 14 SOCIAL CORRESEPONDENCE
Section 39 Formal invitations and responses
Section 40 Informal invitations and responses
Section 41 ''Bread and butter'' letters

Index: 359-363 p.