Communication @ work : ethical, effective, and expressive communication in the workplace / Marylin S. Kelly.

Contents
Part 1. Building Foundations

1. Communication Elements, Principles, and Ethics
Elements of Communication
Human Communication in System Models
Communication and Meaning
Principles of Speech Communication
Diversity and Workplace Communication
Working with Emotional Intelligence
Communication Competence
Ethics and Communication

2. Perception and Self-Concept
The Stages of Perception
How We Perceive Others
How We Perceive Ourselves (Self-Concept)
How We Perceive Organizations and Events in Organizations

Part 2. Building Personal Power

3. From Apprehension to Confidence
Communication Apprehension and Confidence
Managing Communication Apprehension
Strategies to Build Confident Speaking
Support Others in Overcoming Communication Apprehension

4. Powerful Listening
The Values of Listening
A Model of Listening
Barriers to Accurate Reception
Listening Skills and Strategies
Responding to Help Others
Feedback in an Open System

5. Nonverbal Communication
An Overview of Nonverbal Communication
Cultural Influences on Nonverbal Communication
Nonverbal Communication for Presentations
Nonverbal Communication at the Conference Table

6. Topic Research
General Research Strategies
Overview of Library Sources
Interviews, Surveys, and Questionnaires
Using APA Style for References
Using Sources Ethically and Effectively in a Speech

Part 3. Building Experience

7. Quick Start to Informative Speaking
The Speaking Experience
Topic Choice
Quick Start with Research
Planning the Informative Speech
Speech Mapping
Rehearse

8. Models, Applications, and Processes of Informative Communication
A Model Speech
Comparing Written and Oral Communication
Types of Informative Communication at Work
Facilitating Informative Communication with Technology
Analyzing the Situation: ASSETS
Speaking to Professionals and Other Mature Audiences
Designing Presentations for Various Learning Styles

9. Visual and Other Sensible Support
The Function of Media Support
Designing for the Senses
Guiding Principles for "Sensible" Support
Functions and Guidelines for Visual Support
Presenting Sensationally
Speakers and Listeners as Visual Support
Three-Dimensional Supporting Material: Artifacts, Manipulatives, and Objects
Two-Dimensional Supporting Material: Transparencies, Posters, and Handouts
Presentation Software
Mixed Media Support
Distance Presentations: Video Conferences and Distance Instruction
Custom Designs

10. Quick Start to Persuasive Speaking
Destination Topic Choice
Advice for Packing: Selecting
Set Your Itinerary
The Guide in Persuasion

11. Designs for Persuasion in Organizations
Specific Persuasive Applications in Organizations
Designing Persuasion
Part 4. Building Connections

12. Teams at Work
Coming to Terms: Small Groups and Teams
Team Processes in the Workplace
How Teams Span Boundaries

13. Communication in Leadership
Practical Leadership for Workplace Teams
Leading Meetings
Problem-Solving Skills Applications
Power in Organizations
Standpoints on Leadership

14. Consequential Conversations in Interpersonal Communication
The Interpersonal Communication of Conversation
Words in Conversations
Communication along the Organizational Chart
Patterns of Pointed Conversations
Closing Distances with Conversations, Both Wired and Wireless

15. Conflict at Work
Conflict Chemistry
Managing Self
Communicating in Conflict
A Variety of Perspectives: Conflict Theories

16. Interviews and Appraisals
Clear the Way
Interviewing for Employment
Interviewing Applicants for Employment
Performance Appraisals and Correctives.

Includes bibliographical references (p. 463-478) and index.