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Management : meeting and exceeding customer expectations / Warren R. Plunkett, Raymond F. Attner.

By: Contributor(s): Publication details: Cincinnati : South-Western College Pub., c1997.Edition: 6th editionDescription: xxi, 760 p. : col. ill. ; 26 cmISBN:
  • 0538844965 (hardcover)
  • 9780538844963
Subject(s): DDC classification:
  • 658.4 22 PLU
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PART I. MANAGEMENT CONCEPTS
1. Management: an overview

2. Management thought: past and present

3. Management's commitments to quality and productivity

4. The manager's environment

PART II. PLANNING AND DECISION MAKING
5. Organizational planning

6. Strategic planning and strategic management

7. Making decisions

PART III. ORGANIZING
8. Organizing principles

9. Organizational design

10. Organizational culture and change

PART IV. STAFFING AND LEADING
11. Staffing

12. Communication: Interpersonal and organizational

13. Human motivation

14. Leadership

15. Team management and conflict

PART V. CONTROLLING
16. Controlling: purpose and process

17. Control techniques

18. Operational management

PART VI. SPECIAL CONCERT
19. Information management systems

20. International management

21. Succeeding in your organization

22. Management ethics and social responsibility

Includes bibliographical references (p. 707-733) and index.

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