Interviewing : principles and practices / Charles J. Stewart & William B. Cash, Jr.

Contents;

1. An introduction to interviewing
The interview defined
Types of interviews
Two fundamental approaches to interviewing
etc.

2. The interviewing process
Two parties in the interview
Interchanging behavior during interviews
Perceptions of the interviewer and interviewee
etc.

3. Structuring the interview
The opening
The body
The closing
etc.

4. Questions and their uses
Types of questions
Phrasing questions
Question sequences
etc.

5. The probing interview
Preparing for the probing interview
Types and uses of questions
Note taking and tape-recording
etc.

6. The survey interview
Determining the purpose and researching the topic
Structuring the interview
Types and uses of questions
etc.

7. The selection interview
The employer and the selection interview
The applicant and the selection interview
Suggestions for changing positions and careers
etc.

8. The performance appraisal and discipline interview
The purpose of the appraisal interview
Keys to successful appraisal interviews
Preparing for the appraisal interview
etc.

9. The counseling interview
Approaches to the counseling interview
Preparing for the counseling interview
Conducting the counseling interview
etc.

10. The persuasive interview
Doing homework
Structuring the interview
Conducting the interview
etc.

11. The health care interview
The health care relationship
Getting information in the health care interview
Giving information in the health care interview
etc.

Includes bibliographies and index.