Performance management : improving quality productivity through positive reinforcement / Aubrey C. Daniels
Publication details: Georgia : Performance Management Publications, c1989.Edition: 3rd editionDescription: ix, 250p. : ill. ; 24cmISBN:- 0937100013
- 23 658.562 DAN
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Book Open Access
|
Engineering Library | 658.562 DAN 1 (Browse shelf(Opens below)) | 1 | Available | BUML24011270 |
CONTENTS;
1. Introduction to performance management
Some characteristics of Team Sports
What is performance management
etc.
2. Antecedents
The ABC MODEL of Behavior Change
What are Antecedents
Characteristics of Antecedents
etc.
3. Consequences
The effects of consequences
Doing Nothing is doing something
etc.
4. ABC Analysis
Overview of ABC Analysis
ABC as a Diagnostic and Problem- Solving Tool
The 7 step ABC Analysis
etc..
5. Reinforcers
The value of positive Reinforcement in managing Organizations
What is Reinforce?
etc.
6. Delivering Reinforcement
Guidelines for the effective delivery of Reinforcement
Reinforcement Systems
Avoiding potential problems in delivering Reinforcement
7. Schedules of Reinforcement
Continuous and Intermittent Schedules
Types of Intermittent Schedules
Concluding Remarks
8. Applying Schedules of Reinforcement in the work place
The appropriate use of Schedules
Should F1 be the most common schedule
use a variety of schedules
etc.
9. Dealing with unwanted behavior
Correcting
The Negative Side- Effects of Punishment
why is punishment so popular
etc.
10. Pinpointing
Characteristics of pinpoints
pinpoint both behaviors and results
the value of pinpointing
11. Measurement
Why measure?
Barriers to Measurement
Measurement Categories
etc.
12. The right Pinpoint
Identifying the Mission
Behaviours and results: which should you emphasize?
Managing by wandering around
13. Introduction to performance Feedback
The value of feedback
the relationship of feedback to antecedants and reinforcement
Characteristics of effective feedback
14. Feedback in Graphs
the mechanics of graphing performance feedback
special characteristics of publicly displayed group graphs
Evaluating performance change
15. Setting and Attaining Goals
the proper use of graphs in PM
How to set goals
sources of information and data for setting goals
16. Applying Performance Management
a performance improvement plan
managing an organization the PM way
References : p.231-235 . _ Glossary : p.237-243 . _ Name Index : p.245 . _ Subject Index : p.247-250
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