Messages : building interpersonal communication skills / Joseph A. DeVito.

Contents;

Part one: Messages about the self and others
1. Interpersonal communication
What is interpersonal communication?
Principles of interpersonal communication
Culture and interpersonal communication

2. The self in interpersonal communication
Self-concept and self awareness
Self-disclosure
Interpersonal apprehension

3. Perception in interpersonal communication
The stages of perception
The process of perception
Increasing accuracy in interpersonal perception

4. Listening in interpersonal communication
The stages of listening
Styles of listening effectively
Listening, culture, and gender


Part two: Messages: Spoken and unspoken
5. Verbal messages
Principles of verbal messages
Confirmation and disconfirmation
Using verbal messages effectively and critically

6. Nonverbal messages
The functions of nonverbal messages
The channels of nonverbal messages
Culture and nonverbal messages

7. Emotional messages
Principles of emotions and emotional communication
Obstacles to communicating emotions
Guidelines for communicating emotions

8. Conversation messages
The process of conservation
Managing conservation
Effective conservation


Part three: Messages in context
9. Culture and interpersonal communication
Culture and interpersonal communication
Cultural differences
Improving interpersonal communication

10. Relationships and interpersonal communication
Interpersonal relationships
Relationship stages
Relationship types

11. Conflict and interpersonal communication
Principles of interpersonal conflict
Conflict resolution stages
Conflict management strategies

12. Power and interpersonal communication
Principles of power
Interpersonal power: Self-esteem
Interpersonal power: Assertiveness

Glossary : p. 277-290 . _ Bibliography : p. 291-307 . _ Index : p. 311-322