Purchase an end-result Guide to performance-based purchasing for government and private buyers/

INTRODUCTION
CHAPTER 1 GENERAL REMARKS
A. Historical background
B. Common practices
C. Purchasing facts and figures

CHAPTER 2 THE PURCHASING PROCESS
A. Meeting needs
B. User satisfaction
C. Anticipation
D. The value chain

CHAPTER 3 QUALITY
A. Quality: a tool for getting acquainted
B. Quality and ISO standards
C. Where to find standards

CHAPTER 4 BUYER/VENDOR
A. Buyer/Vendor relations
B. The objectives of each party
C. Analysis of each party’s strengths and weakness
D. The partner relationship
E. The vendor never woks alone

CHAPTER 5 EXPRESSING A NEED
A. What is a need
B. The origin of the need
C. Means and results
D. Indicators of results
E. Meeting a need by purchasing
F. Know your subject

CHAPTER 6 FINANCING A PROJECT
A. Finding financing
B. Projected income
C. Capital cost
D. Financial arrangements
E. Projected operating expenses

CHAPTER 7 THE OVERALL COST APPROACH
A. Analyzing the overall cost of public works
B. The total cost over the lifespan, or life cycle cost (LCC)

CHAPTER 8 THE LOWEST BIDDER- THE BEST BIDDER
A. The best bidder at the overall cost
B. Selecting the best bidder

CHAPTER 9 PREPARING THE PRELIMINARY INQUIRY
A. The ‘supply market’
B. Life expectancy
C. Technology transfer and training
D. Maintenance
E. Lifespan of equipment

CHAPTER 10 SELECTING COMPANIES
A. Reformulating the need
B. The preliminary selection list
C. Confidentiality of a company’s tender
D. Presenting the need to the suppliers
E. When a company is forgotten
Etc.

CHAPTER 11 PERFORMANCE CRITERIA
A. The criteria
B. Criteria/product pairs
CHAPTER 12 SOME PUBLIC PROCUREMENT PROCEDURES
A. The performance-based invitation to tender
B. Design/implementation contracts
C. The private finance initiative (PFI)
D. Sale for future completion
E. Franchises

CHAPTER 13 ANALYSIS OF CONTRACT COMPLEXTY
A. Reminders concerning the composition of a contract
B. Analysis of contract complexity (ACC)
C. ACC: a real-life example
D. Pitfalls in contracts
E. Concerning the influence of relationships on a decision

CHAPTER 14 SOME EXAMPLES OF FULFILLMENT
A. Hospital
B. Motorway franchises
C. Accession housing, design/construction
D. Performance-based purchase of industrial equipment
E. Full serve ®-type maintenance contracts

CHAPTER 15 PERSONAL ACCOUNTS
A. The general manager of a subsidized-housing company
B. Four industrial purchasers

CHAPTER 16 SOME EXPENSIVE MISTAKES
CHAPTER 17
A. Corruption
B. The law and the fight against corruption
C. Corruption and effectiveness
D. A word about lies
E. Corporate gifts