Office 2000 : technology and procedures / Patsy Fulton-Calkins.

PART 1: THE HIGH TECH WORKPLACE
CHAPTER 1 UNDERSTANDING THE OFFICE ENVIRONMENT
The ever-changing office
The office Professional's Role and Responsibilities
Twenty-first century skills and qualities
Professional growth
Company Scene

CHAPTER 2 PLANNING YOUR CAREER
Plan your career
Determine sources
Information
Learn about the company
Write a letter of Application, etc.

CHAPTER 3 UTILIZING COMPUTER HARDWARE AND OFFICE EQUIPMENT
Computer History
Computer classifications
Computer Hardware
Computer Network
Office copiers, etc.

CHAPTER 4 USING SOFTWARE
Operating Systems Software
Applications software
Troubleshooting
Software selection
Software and computer care

PART 2 SUCCESS BEHAVIORS
CHAPTER 5 DEVELOPING EFFECTIVE COMMUNICATION SKILLS
Complexity of communication
Verbal and nonverbal communication
Discrimination
Resolution
Communication Improvement

CHAPTER 6 RESPONDING, ETHICALLY IN THE WORK ENVIRONMENT
Business Ethics
The Ethical Organization
The Corporate Culture
The Ethical Employee
The Ethical Environment, etc.

PART 3 OFFICE COMMUNICATIONS
CHAPTER 7 TELECOMMUNICATIONS AND THE TELEPHONE
Telecommunications--An Overview
Telephones
Telephone Techniques
Telecommunication--The Future

CHAPTER 8 LETTERS, MEMOS, AND REPORTS
Written correspondence
Effective correspondence
The correspondence plan
Letters and Memorandums
Reports
International Correspondence

CHAPTER 9 OFFICE CALLERS AND PRESENTATIONS
Office callers
Presentation skills

PART 4 MEETING, CONFERENCES, AND TRAVEL
CHAPTER 10 PLANNING, MEETING AND CONFERENCES
Necessary meeting
Unnecessary meetings
Type of meeting
Organizational meeting
International meetings, etc.

CHAPTER 11 MAKING TRAVEL ARRANGEMENTS
Domestic Travel
International Travel
Travel Arrangements
Responsibilities while the before the Trip
Responsibilities when Executive is away, etc.

PART 5 MAIL AND RECORDS MANAGEMENT
CHAPTER 12 HANDING THE OFFICE MAIL
Mail services
Electronic messages
Incoming Mail
Outgoing mail
Paper Recycling, etc.

CHAPTER 13 MANAGING DOCUMENTS
Document management defined
Document management systems
Document management responsibilities
Indexing rules
Documents storage procedures, etc.

PART 6 CAREER ADVANCEMENT
CHAPTER 14 MANAGING STRESS AND TIME
Stress--A Major malady
Time management
Your power and potential

CHAPTER 15 LEADING OTHERS
Leadership in the Twenty first century
Characteristics of an effective leader
Leadership and management contrasted
Effective leadership and management
Blend
Management responsibilities
The right to lead

Includes Reference Guide: p 367-384, Index: p 385-392

System requirements for accompanying computer disk: IBM PC and compatible computers.