Contents;
Chapter 1: Operations strategy for competitive advantage
Global company profile: Komatsu
Identifying missions and strategies
Achieving competitive advantage through operations
Ten decisions of OM
Issues in operations strategy
Strategy development and implementation
Chapter 2: Managing quality
Global company profile: Motorola
Quality and strategy
Defining quality
International quality standards
Total quality standards
etc.
Chapter 3: Statistics process control
Chapter 4: Waiting line models
Chapter 5: Forecasting
Global company profile: Tupperware corporation
What is forecasting?
Types of forecasts
The strategic importance of forecasting
etc.
Chapter 6: Aggregate scheduling
Global company profile: Anheuser-Bush
The planning process
The nature of aggregate scheduling
Aggregate planning strategies
etc.
Chapter 7: Linear programming
Chapter 8: Inventory management
Global company profile: Harley-Davidson
Functions of inventory
Inventory management
Inventory models
etc.
Chapter 9: Material requirements planning (MRP)
Global company profile: Collins industries
Dependent inventory model requirements
MRP structure
MRP management
etc.
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