Office skills for the 1990s : the finishing touch / Charles Francis Barrett, Grady Kimbrell & Pattie Odgers.

Contents;

PART 1: YOUR PLACE IN THE MODERN OFFICE

CHAPTER I: THE OFFICE ENVIROMENT
Office Design
Workstations
Work Flow
Organizational Makeup
Office Safety

CHAPTER 2: CAREER OPPORTUNITIES IN THE OFFICE
Occupational Outlook
Job Classification
Other Areas of Employment


CHAPTER 3: YOUR ATTITUDE AND WORK
What is Work?
What Motivates People to Work
The Work Ethic
Your Attitude
Your Responsibilities
Attitudes and Self-Concept

CHAPTER 4: GETTING ALONG WITH PEOPLE
Teamwork
Expectations
The Value of Positive Behavior
Difficult People
Assertiveness Versus Aggressiveness
Etc.

PART II: TECHNICAL SKILLS AND KNOWLEDGE

CHAPTER 5: COMPUTER SYSTEMS IN THE OFFICE
Computer System Classifications
Software
The Information Processing Cycle

CHAPTER 6: PROCESSING INFORMATION WITH COMPUTERS
Word Processing
Information Processing Software

CHAPTER 7: MORE AUTOMATION FOR INFORMATION PROCESSING
Other Automated Office Equipment
Telecommunications
Integrated Office Systems

PART III: OFFICE SUPPORT SKILLS

CHAPTER 8: TELEPHONE PROCEDURES
Proper Procedures
Other Important Procedures
Types of Telephone Calls
Reference Materials
Telephone Equipment

CHAPTER 9: FILING AND MANAGING RECORDS
Filing Systems
Preparation of Records for Filing
Classification and Retention
Location of Permanent Records
Filing Equipment
Etc.

CHAPTER 10: PROCESSING BUSINESS DOCUMENTS
Business Letters
Memorandums
Legal-Size Envelopes
Business Reports-Manuscript Typing
Travel Arrangement Documents
Meeting Documents
Etc.

CHAPTER 11: ACCOUNTING AND RECORD KEEPING
Accounting Activities
Record-Keeping Activities

CHAPTER 12: SENDING AND RECEIVING MAIL
Incoming Mail
Outgoing Mail
Reference Materials
Unauthorized Use of Postage and Supplies

CHAPTER 13: MANAGING OFFICE ACTIVITIES
Organizing you self
Managing Your Time
Keeping a Calendar
Planning and Scheduling Business Meetings
Handling Travel Arrangements

PART IV: BASIC SKILLS

CHAPTER 14: READING AND WRITING SKILLS
The Communication Process
Reading Skills
Writing Skills

CHAPTER 15: LISTENING AND SPEAKING SKILLS
Barriers to Verbal Communication
Feedback and Verbal Communication Barriers
Listening Skills
Speaking Skills

CHAPTER 16: BUSINESS MATH SKILLS
Decimals
Percents
Math and Margin Setting
Rounding off of Numbers

CHAPTER 17: DECISION-MAKING AND PROBLEM-SOLVING
Decision-Making and Problem-Solving Process
Decision Making and Human Relations

PART V: EMPLOYMENT SKILLS

CHAPTER 18: CHOOSING YOUR OFFICE CAREER
Career Choice and Life-Style
Making Career Decisions
Exploring Personal Attributes
Exploring Careers
Choosing a Career
Etc.

CHAPTER 19: FINDING AND APPLYING FOR A JOB
Looking for a Job
Applying for a Job
Interviewing for a Job

CHAPTER 20: ON THE JOB: WHAT TO EXPECT
Your First Days on the Job
Employer Expectations
Employee Expectations
Termination of Your Employment

CHAPTER 21: MOVING AHEAD TOWARD YOUR CAREER GOAL
Your Progress on the Job
Job Evaluations
Salary Increases and Promotions
Further Education and Training

Glossary : p. 539-547 . _ Index : p. 549-553.