Office skills for the 1990s : the finishing touch / Charles Francis Barrett, Grady Kimbrell & Pattie Odgers.
Publication details: St. Paul, MN : West Publishing Company, c1992.Description: xvii, 553 p. : col. ill. ; 27 cmISBN:- 0314772731
- 0314823026
- 651.3 22 BAR
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651.3 BAR 8 Office skills for the 1990s : the finishing touch / | 651.3 BAR 80 Office skills for the 1990s : the finishing touch / | 651.3 BAR 81 Office skills for the 1990s : the finishing touch / | 651.3 BAR 82 Office skills for the 1990s : the finishing touch / | 651.3 BAR 83 Office skills for the 1990s : the finishing touch / | 651.3 BAR 84 Office skills for the 1990s : the finishing touch / | 651.3 BAR 85 Office skills for the 1990s : the finishing touch / |
Contents;
PART 1: YOUR PLACE IN THE MODERN OFFICE
CHAPTER I: THE OFFICE ENVIROMENT
Office Design
Workstations
Work Flow
Organizational Makeup
Office Safety
CHAPTER 2: CAREER OPPORTUNITIES IN THE OFFICE
Occupational Outlook
Job Classification
Other Areas of Employment
CHAPTER 3: YOUR ATTITUDE AND WORK
What is Work?
What Motivates People to Work
The Work Ethic
Your Attitude
Your Responsibilities
Attitudes and Self-Concept
CHAPTER 4: GETTING ALONG WITH PEOPLE
Teamwork
Expectations
The Value of Positive Behavior
Difficult People
Assertiveness Versus Aggressiveness
Etc.
PART II: TECHNICAL SKILLS AND KNOWLEDGE
CHAPTER 5: COMPUTER SYSTEMS IN THE OFFICE
Computer System Classifications
Software
The Information Processing Cycle
CHAPTER 6: PROCESSING INFORMATION WITH COMPUTERS
Word Processing
Information Processing Software
CHAPTER 7: MORE AUTOMATION FOR INFORMATION PROCESSING
Other Automated Office Equipment
Telecommunications
Integrated Office Systems
PART III: OFFICE SUPPORT SKILLS
CHAPTER 8: TELEPHONE PROCEDURES
Proper Procedures
Other Important Procedures
Types of Telephone Calls
Reference Materials
Telephone Equipment
CHAPTER 9: FILING AND MANAGING RECORDS
Filing Systems
Preparation of Records for Filing
Classification and Retention
Location of Permanent Records
Filing Equipment
Etc.
CHAPTER 10: PROCESSING BUSINESS DOCUMENTS
Business Letters
Memorandums
Legal-Size Envelopes
Business Reports-Manuscript Typing
Travel Arrangement Documents
Meeting Documents
Etc.
CHAPTER 11: ACCOUNTING AND RECORD KEEPING
Accounting Activities
Record-Keeping Activities
CHAPTER 12: SENDING AND RECEIVING MAIL
Incoming Mail
Outgoing Mail
Reference Materials
Unauthorized Use of Postage and Supplies
CHAPTER 13: MANAGING OFFICE ACTIVITIES
Organizing you self
Managing Your Time
Keeping a Calendar
Planning and Scheduling Business Meetings
Handling Travel Arrangements
PART IV: BASIC SKILLS
CHAPTER 14: READING AND WRITING SKILLS
The Communication Process
Reading Skills
Writing Skills
CHAPTER 15: LISTENING AND SPEAKING SKILLS
Barriers to Verbal Communication
Feedback and Verbal Communication Barriers
Listening Skills
Speaking Skills
CHAPTER 16: BUSINESS MATH SKILLS
Decimals
Percents
Math and Margin Setting
Rounding off of Numbers
CHAPTER 17: DECISION-MAKING AND PROBLEM-SOLVING
Decision-Making and Problem-Solving Process
Decision Making and Human Relations
PART V: EMPLOYMENT SKILLS
CHAPTER 18: CHOOSING YOUR OFFICE CAREER
Career Choice and Life-Style
Making Career Decisions
Exploring Personal Attributes
Exploring Careers
Choosing a Career
Etc.
CHAPTER 19: FINDING AND APPLYING FOR A JOB
Looking for a Job
Applying for a Job
Interviewing for a Job
CHAPTER 20: ON THE JOB: WHAT TO EXPECT
Your First Days on the Job
Employer Expectations
Employee Expectations
Termination of Your Employment
CHAPTER 21: MOVING AHEAD TOWARD YOUR CAREER GOAL
Your Progress on the Job
Job Evaluations
Salary Increases and Promotions
Further Education and Training
Glossary : p. 539-547 . _ Index : p. 549-553.
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