Applied sport management skills / Robert N. Lussier, PhD, Springfield College, David C. Kimball, PhD, Elms College.

Part I Introduction to Sport Management

1 Managing Sports 3
The Sport Industry 4 • What Is Sport Management? 5 • What Does It Take to Be a
Successful Manager? 8 • What Do Sport Managers Do? 12 • How Do Managers
Differ? 15
2 The Sport Industry Environment 27
Internal Environment 28 • Quality in Sport 31 • External Environment 32 • Conducting
Sport Business in a Global Environment 35 • Ethics in Sport Management 39 • Social
Responsibility 47

Part II Planning

3 Creative Problem Solving and Decision Making 61
An Overview of Problem Solving and Decision Making 63 • Step 1: Define the Problem
or Opportunity 66 • Step 2: Set Objectives and Criteria 72 • Step 3: Generate
Alternatives 72 • Step 4: Select the Most Feasible Alternative 77 • Step 5: Implement
the Decision 80 • Step 6: Control the Results 80
4 Strategic and Operational Planning 89
An Overview of Strategic and Operational Planning 91 • Strategic Process 93 • Analysis
of the Environment 95 • Setting of Objectives 100 • Corporate-Level Strategy 104 •
Business-Level Strategy 107 • Functional-Level Strategies 113

Part III Organizing

5 Organizing and Delegating Work 129
The Organizing Function 130 • Authority 135 • Organizational Design 138 • Job Design 142 •
Organizing Yourself and Delegating Work 146
6 Sport Culture, Innovation, and Diversity 161
Managing Change 162 • Organizational Culture 171 • Innovation, Quality, and the Learning
Organization 174 • Diversity 176 • Organizational Development 181
7 Human Resources Management 193
Human Resources Management Process and Department 194 • Legal Environment 195 •
Human Resources Planning 198 • Job Analysis 198 • Attracting Employees 199 •
Interviewing 205 • Developing Employees 209 • Performance Appraisals 213 • Retaining
Employees 216

Part IV Leading

8 Behavior in Organizations 233
Organizational Behavior 235 • Personality 235 • Attitudes 242 • Power 243 • Politics
in the Office and on the Field 247 • Managing Conflict 251 • Negotiation 254 •
Collaboration 259 • Stress 261
9 Team Development 277
Importance of Teamwork to Performance 276 • Group Performance Model 280 • Group
Structure 282 • Group Process 285 • Stages of Group Development and Leadership
Styles 290 • Developing Groups Into Teams 294 • Getting to Better Meetings 294
10 Communicating for Results 311
Understanding the Importance of Good Communication 313 • Using Organizational
Communication 314 • Using Interpersonal Communication 316 • Using the Channels 319 •
Sending Messages 325 • Receiving Messages 327 • Responding to Messages 330 •
Dealing With Emotional People 332
11 Motivating to Win 343
Motivation and Performance 344 • Motivating People 346 • Putting Theory to Work
Within the Motivational Process and Motivating Yourself 360
12 Leading to Victory 371
Leadership 373 • Behavior of Effective Leaders 374 • Contemporary Behavioral
Perspectives 378 • Situational Leadership Models 379 • Getting to Your Personal Style
of Leadership 391

Part V Controlling

13 Controlling for Quality and Productivity 401
Quality and Control Systems 403 • Control Process 409 • Frequency of Controls 412 •
Financial Controls 415 • Human Controls 423 • Problem Employees 426 • Productivity 430
14 Facilities and Events 443
Sport Facilities Management 444 • Sport Event Management 447 • Planning and
Controlling Sports 448 • Sales Forecasting Techniques 452 • Scheduling Tools 455 •
Time Management 459

Includes bibliographical references and index.