A+ certification training guide : exams 220-101, 220-102 / Charles J. Brooks.

CONTENT

PART 1: CORE EXAMINATION
1 1.0 Installation, Configuration, and Upgrading
Introduction
Basic Terms and Concepts
Adding and Removing FRU Modules
System Resources, etc.

2 2.0 DIAGNOSING AND TROUBLESHOOTING
Introduction
Basic Troubleshooting Techniques
Symptoms and Troubleshooting

3 3.0 SAFETY AND PREVENTATIVE MAINTENANCE
Introduction
Preventative Maintenance
System Protection
Hazards and Safety Procedures, etc.

4 4.0 SYSTEM BOARDS
Introduction
Motherboards
Microprocessors
Random Access Memory

5 5.0 Printers
Introduction
Basic Printer Concepts
Printer Connections and Configuration
Servicing Printers, etc.

6 6.0 POTABLES SYSTEMS
Introduction
Portable Drawbacks
Inside Portables
Basic 1/0, ETC.

7 7.0 BASIC NETWORKING
Introduction
Basic Networking Concepts
Local Area Networks
Installing and Configuring, etc.

8 8.0 CUSTOMER SATISFACTION
Introduction
Effective and Ineffective Behaviors
Customer Service Skills,

PART II. DOS/WINDOWS EXAMINATION
9 1.0 FUNCTION, STRUCTURE, OPERATION, AND FILE MANAGEMENT
Introduction
Operating System Functions, Structures, and File
Navigating Operating Systems
Creating and Managing Files, etc.

10 2.0 MEMORY MANAGEMENT
Introduction
Memory Types
Memory Conflicts and Optimization, etc.

11 3.0 INSTALLATION, CONFIGURATION, AND UPGRADING
Introduction
Installing Operating Systems
Operating System Upgrading
Booting the System, etc.

12 4.0 DIAGNOSING AND TROUBLESHOOTING
Introduction
Error Codes and Startup Messages
Common Operating System Problems
Windows- Related Printing Problems, etc.

13 5.0 NETWORKS
Introduction
Networking with DOS and Windows
Internet Concepts, etc.

PART III: FINAL REVIEW
Fast Facts: Core Exam
Fast Facts: DOS/Windows Exam
Study and Exam Prep Tips
Practice Exam: Core
Practice Exam: DOS/ Windows

PART IV: APPENDICES

Includes Index: p. 969-1020