workbook to accompany administrative medical assisting / Marilyn Takahashi Fordney, Linda L. French, Joan Johnson Follis

Table of Contents
UNIT 1 PROFESSIONAL AND CAREER RESPONSIBILITIES:
Chapter 1 A Career as an Administrative Medical Assistant,
Chapter 2 Medical Practice Settings: Traditional and Managed Care,
Chapter 3 Medicolegal and Ethical Responsibilities;

UNIT 2 INTERPERSONAL COMMUNICATIONS:
Chapter 4 The Receptionist,
Chapter 5 Telephone Procedures,
Chapter 6 Appointments;

UNIT 3 RECORDS MANAGEMENT:
Chapter 7 Patients Medical Records,
Chapter 8 Drug and Prescription Records,
Chapter 9 Filing Procedures;

UNIT 4 WRITTEN COMMUNICATIONS:
Chapter 10 Written Correspondence,
Chapter 11 Processing Mail and Telecommunications,
Chapter 12 Professional Reports and Travel Arrangements;

UNIT 5 FINANCIAL ADMINISTRATION:
Chapter 13 Fees, Credit, and Collection,
Chapter 14 Health Insurance Systems,
Chapter 15 Banking,
Chapter 16 Bookkeeping;

UNIT 6 MANAGING THE OFFICE:
17 Office Managerial Responsibilities;

UNIT 7 EMPLOYMENT:
18 Seeking a Position as an Administrative Medical Assistant