Communicating effectively / Saundra Hybels, Richard L. Weaver II.

Content

Part one basic principles of communication

1. The communication
Everyone needs communication skills
Strategic flexibility
Communication is a process
Communication is transaction
Types of communication
etc

2. Self perception and communication
Self concept
Can you improve yourself concept
The map is not the territory
The internet, self and communication
Perception
etc

3.Intercultural communication
The role of intercultural communication in communicating effectively and strategic flexibility
What is culture
You are a cultural being
The importance of studying intercultural
Intercultural communication and the communication model
etc

4. Listening
The role of listening in communication effectively and strategic flexibility
Remembering information
Note - taking skills
Listening styles
The difficulty of listening
etc

5. Verbal communication
The role of verbal communication in communicating effectively and strategic flexibility
How words work
People determine measuring
The language environment
etc.

6. Nonverbal communication
The role of nonverbal communication in communicating effectively and achieving strategic flexibility
Differences between verbal and nonverbal communication
Characteristics of nonverbal communication
Nonverbal messages may conflicts with verbal messages
Types of nonverbal communication.
etc

Part two: Interpersonal communication
7. Interpersonal relationships
Emotion intelligence
The importance of emotional intelligence to strategic flexibility
Attraction to others
Motives for interpersonal communication
Talking to each other
etc

8. Evaluation and improving relationships
The stages of relationship
Evaluating relationship: ask the right
Improving relationship: Use communication strategies
Resolving conflicts
etc

9. Communicating at work professional communication
Principles of professional conduct
Cultural differences in the workplace
Gender differences in the workplace
Communicating within a professional
etc.

Part three communicating in groups

10. Small group participation
Why we learn about small groups
Characteristics of small groups
Types of groups
Small- group effectiveness
etc.

11. Group leadership and conflicts management
What is leader
How leaders influence followers
How people become leaders
Approaches to leaders
Leading the group
etc

12. Getting started and finding speech material
Why study public speaking
Knowledge of public speaking
Public speaking ad the elements of communication
Preparation for public speaking
The internet and getting started
etc.

13. Organizing and outlining the speech
Principles of organization
Patterns of organization
The speech introduction
The speech conclusion
etc.

14. Delivering the speech
Characteristics of good delivery
Types of delivery
How to you look
How you sound
etc

15. The informative speech
Goals of an informative speaker
Types of informative speeches
Strategies for informative speeches
Arousing interest
etc

16. The persuasive speech
Persuasion and the communication model
What is persuasion, and what is its purpose
Values, beliefs and attitudes
Why persuasion is difficult
Structure your material effectively
etc.

Includes bibliographical references (p. R1 - R13) and index P 1-1 - 1-9