Administrative medical assisting / Marilyn T. Fordney, Linda L. French, Joan Johnson Follis.
Publication details: Australia ; United States : Delmar Cengage Learning, c2007.Edition: 6th editionDescription: 1 v. (various pagings) : ill. (some col.) ; 28 cm. + 1 CD-ROM (4 3/4 in.)ISBN:- 9781418064112
- 1418064114
- W 21.5 F712a 2008
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Book Open Access
|
Health Sciences Library | W 21.5 F712a 2008 (Browse shelf(Opens below)) | 1 | Available | MBAL22050006 |
Includes bibliographical references and index.
Contents
UNIT 1 PROFESSIONAL AND CAREER RESPONSIBILITIES
Chapter 1 A Career As an Administrative Medical Assistant
Chapter 2 The Healthcare Environment: Past, Present and Future
Chapter 3 Medicolegal and Ethical Responsibilities
UNIT 2 INTERPERSONAL COMMUNICATIONS
Chapter 4 The Art Of Communication
Chapter 5 The Receptionist
Chapter 6 Telephone Procedures
Chapter 7 Appointments
Chapter 8 Filing Procedures
Chapter 9 Medical Records
Chapter 10 Drugs and Prescription Records
UNIT 4 WRITTEN COMMUNICATIONS
Chapter 11 Written Correspondence
Chapter 12 Processing Mail and Telecommunications
UNIT 5 FINANCIAL ADMINISTRATION
Chapter 13 Fees, Credit, and Collection
Chapter 14 Banking
Chapter 15 Bookkeeping
Chapter 16 Health Insurance Systems
UNIT 6 MANAGING THE OFFICE
Chapter 17 Office Financial Manager
Chapter 18 Financial Management of the Medical Practice
UNIT 7 EMPLOYMENT
Chapter 19 Seeking a Position as an Administrative Medical Assistant
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