Administrative medical assisting / Marilyn Takahashi Fordney, Linda L. French, Joan Johnson Follis.

Includes index.

Contents

UNIT 1 PROFESSIONAL AND CAREER RESPONSIBILITIES
Chapter 1 A Career as an Administrative Medical Assistant
Chapter 2 Medical Practice Settings: Traditional and Managed Care
Chapter 3 Medicolegal and Ethical Responsibilities

UNIT 2 INTERPERSONAL COMMUNICATIONS
Chapter 4 The Receptionist
Chapter 5 Telephone Procedures
Chapter 6 Appointments

UNIT 3 RECORDS MANAGEMENT
Chapter 7 Patients Medical Records
Chapter 8 Drug and Prescription Records
Chapter 9 Filing Procedures

UNIT 4 WRITTEN COMMUNICATIONS
Chapter 10 Written Correspondence
Chapter 11 Processing Mail and Telecommunications
Chapter 12 Professional Reports and Travel Arrangements

UNIT 5 FINANCIAL ADMINISTRATION
Chapter 13 Fees, Credit, and Collection
Chapter 14 Health Insurance Systems
Chapter 15 Banking
Chapter 16 Bookkeeping

UNIT 6 MANAGING THE OFFICE
Chapter 17 Office Managerial Responsibilities
Chapter 18 Financial management of the medical practice

UNIT 7 EMPLOYMENT
Chapter 19 Seeking a Position as an Administrative Medical Assistant

System requirements for accompanying disk: 166 MHz Intel Pentium processor or greater ; Microsoft Windows 95 or newer ; 32 MB of installed RAM ; 100 MB of available disk space ; 256-color monitor capable of 800 x 600 resolution ; CD-ROM drive ; Microsoft Windows compatible sound card.