Thomson Delmar Learning's comprehensive medical assisting : administrative and clinical competencies / Wilburta Q. Lindh ... [et al.].

Includes bibliographical references and index.

Contents

Section I: General Procedures
Unit 1: Introduction to Medical Assisting and Health Professions
1 Medical Assisting as a Profession
2 Health Care Setting and the Health Care Team
3 History of Medicine

Unit 2 The Therapeutic Approach
4 Therapeutic Communication Skills
5 Coping Skills for the Medical Assistant
6 The Therapeutic Approach to the Patient with Life-Threatening Illness

Unit 3 Responsible Medical Practice
7 Legal Considerations Legal Concepts
8 Ethical Considerations
9 Emergency Procedures and First Aid

Section II: Administrative Procedures

Unit 4 Integrated Administrative Procedures
10 Creating the Facility Environment
11 Computers in the Ambulatory Care Setting
12 Telephone Techniques
13 Patient Scheduling
14 Medical Records Management
15 Written Communications
16 Transcription

Unit 5 Managing Facility Finances
17 Daily Financial Practices
18 Medical Insurance
19 Medical Insurance Coding
20 Billing and Collections
21 Accounting Practices

Section III: Clinical Procedures
22 Infection Control, Medical Asepsis, and Sterilization
23 Taking a Medical History, the Patient's Chart, and Methods of Documentation
24 Vital Signs and Measurements
25 The Physical Examination.

Unit 7 Assisting with Specialty Examinations and Procedures
26 Obstetrics and Gynecology
27 Pediatrics, 28 Male Reproductive System
29 Gerontology
30 Examinations and Procedures of Body Systems

Unit 8 Advanced Techniques and Procedures
31 Assisting with Minor Surgery
32 Diagnostic Imaging
33 Rehabilitation and Therapeutic Modalities
34 Nutrition in Health and Disease
35 Basic Pharmacology
36 Calculation of Medication Dosage and Medication Administration
37 Electrocardiography

Unit 9 Laboratory Procedures
38 Safety and Regulatory Guidelines in Medical Laboratory
39 Introduction to Medical Laboratory
40 Phlebotomy: Venipuncture and Capillary Puncture
41 Hematology
42 Urinalysis
43 Basic Microbiology
44 Specialty Laboratory

Section IV: Professional Procedures
Unit 10 Office and Human Resource Management
45 The Medical Assistant as Office Manager
46 The Medical Assistant as Human Resources Manager

Unit 11 Entry into the Profession
47 Preparing for Medical Assisting Credentials
48 Employment Strategies